Reviews (410)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet approachable shipping solution, especially for small businesses handling complex or international logistics. They highlight smooth Shopify syncing, strong international features (tariffs, duties, customs forms), competitive rates, and flexible options at checkout. The rules builder and advanced logic are praised for multi‑warehouse routing. Tracking tools and integrations work well, and many commend responsive support that even manages carrier communication.

February 8, 2020

Great product that enables me to reach international growth. Very customizeable and super easy to set up.

Yatta Golf
United States
22 days using the app
July 23, 2020

best shipping app ever. everything is automatic. cheap shipping for everyone! highly recommended for small and larger e-commerce sites.

Big Red Store
Singapore
Over 3 years using the app
June 27, 2019

I found the app and the whole software really easy to use. Any questions I had were answered swiftly, making the whole integration seamless. Really pleased I switched.

SKY GAZER
Australia
22 days using the app
December 30, 2019

I checked out this app and found that it will be beneficial to my store when the time comes to need the features that it has to offer. I look forward to using Easyship when that time comes.

L & M Kee
United States
12 days using the app
Edited November 4, 2018

I am so glad someone came up with an idea to make this app. I have been barraged with requests for express shipping and other choices of couriers. This app literally solve my problem. Easy installation and setup. App usage is completely free. I may be wrong, but I believe the Easyship charges are passed on to customer's, i.e. included in the shipping charges.

TIP: Easyship calculated rates shippings can co-exist with your own shipping rates. This is extremely useful when you want to have an option to offer cheap free shipping as well as having Easyship's express shipping choices.

Also, it calculates Import Tax for overseas customers at checkout. Pretty useful for customers as they know there will not incur any hidden tax cost when their parcel reaches them.

Lucius Atelier
Singapore
About 4 hours using the app
September 12, 2017

User friendly and their customer services is really nice!
Will keep on using Easyship for our online shop! :)

Frequentflyer Hk
Hong Kong SAR
3 months using the app
April 22, 2018

Prior to embarking on Shopify our team was handling all the shipment ourselves. We need to compare rates and contact each courier individually. With Easyship it is a one stop solution where we can compare rates across different fulfillment providers. Now the team can focus on selling.

Boloneyewearsg
Singapore
11 days using the app
October 31, 2022

I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on a Monday morning (supposedly so I'd know I wasn't first - or a priority). Put simply, I'm paying for a service that I cannot use. I'm in New Zealand by the way - so would definitely recommend that other NZ businesses look elsewhere.

heiressstore
New Zealand
About 1 month using the app
Easyship replied July 29, 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.

Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.

Thank you for your patience and understanding.

Thanks,
Ben (Marketing @Easyship)

March 31, 2020

I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!

Pabebaby
Hong Kong SAR
6 months using the app
Easyship replied May 13, 2020

Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently.

Due to the ongoing COVID 19 situation, we are experiencing an exceptionally high volume of requests, this in turn has impacted our speed of response.

In terms of the dimensions issue you have mentioned, I understand this has now been resolved and you have spoken with one of our team to confirm this.

All the best,

Easyship

May 20, 2026

Worked ok until the automatic verification failed after 6 months of using it. Rates were 20% off at best, but often 150% more than going direct to the courier. So be careful not to use the automatic shipping option as you'll pay a lot more.

View Wine
Australia
29 days using the app