Reviews (233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app solves a key Shopify gap by allowing staff and customers to edit orders post‑purchase, saving significant time on customer service and complex orders. They highlight powerful tools for changing items, addresses, shipping, prices, and drafts, plus automation and Flow integration. Many call it essential for handling large or custom orders, praising its intuitive interface, reliability, and highly responsive, knowledgeable support.
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Edit Order is one of few apps that responds to questions promptly, and try to offer solution to issues.
So far so good! The customer service team was amazing and knowledgeable when I reached out with an issue.
Great app. Does everything I need it do, would recommend. Customer service is very helpful and prompt as well.
Thanks so much for your review! Happy we were able to help you to get the reports you needed to close out your year. Please let us know if you have any more questions or if we can offer any more help!
Great app! Very professional customer support. I Will recommend it to everybody who needs to adjust orders daily
We've been using it every day for over a year now - great app, great support. Looking forward to Payment Requests!
Have tried Edit Order out, and we are eagerly awaiting the rollout of Customer Portal. Hope to be kept in the loop.
Thank you for your honest feedback. We’re sorry our messaging around Customer Portal wasn’t clearer and that we didn’t have an opportunity to help you before this review.
Customer Portal has been in private beta and is currently rolling out to merchants. We’re staging the release into small groups to ensure quality and support.
We are more than happy to refund you for your subscription charge and would love to offer you a new free trial, please email us at support@editorder.net.
Fantastic app that lets you do so much more. Great support from Laura - we had an issue that was resolved within 24hours.
This app was working great!
But now is broke and no answer from support - looks like from the reviews that I'm not the only one.
Edit Order has been super helpful. Adding this App has given us so much more flexibility to manage orders.
Matt
Groove Rings
Great app! Extremely surprised Shopify doesn't have these features already, but so glad Cleverific has solved the problem for us!
