Reviews (233)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app solves a key Shopify gap by allowing staff and customers to edit orders post‑purchase, saving significant time on customer service and complex orders. They highlight powerful tools for changing items, addresses, shipping, prices, and drafts, plus automation and Flow integration. Many call it essential for handling large or custom orders, praising its intuitive interface, reliability, and highly responsive, knowledgeable support.

January 24, 2022

We've been using this app for 2 years. It's a great app and the customer service is very responsive. Thank you for all your help.

SUITS OUTLETS
United States
Over 2 years using the app
March 4, 2019

Changing orders all the time from here. It saves me a lot of manual work. It syncs to my CRM just fine and it's really easy to use.

JL Racing
United States
6 months using the app
December 15, 2017

Great app and support so far. It does what it promises and does it well. Looking forward to more advanced features as the app grows.

Picturekeeper Com
United States
8 days using the app
October 22, 2018

Love the app and great customer support! We had an issue with our warehouse integration and they really went the extra mile to fix it.

LABFRESH
Netherlands
9 months using the app
October 30, 2018

Been using this app for over a year now! We are very satisfied with the app. Does what we need, never had any issue!

Good work and thank you !

Arsenal distribution
Canada
About 1 year using the app
November 8, 2017

SUPER excited for new payment feature. Couldn't live without the App for adding LIPs (line item properties) to orders! Thanks for the great APP!

Scsunltd
United States
5 months using the app
December 12, 2017

We've been using this app for over a year, and it's very useful for our business. The developers have been very responsive to our questions, also.

Southern Exposure Seed Exchange Wholesale
United States
Over 1 year using the app
December 13, 2017

Quite handy. Especially looking forward to the upcoming additional payment request feature. Helpful customer support as well. :) Highly recommended.

Japanny
Japan
About 1 year using the app
November 8, 2017

This app was almost 100% perfect but now that they are going to start offering payment requests within the app it has reached perfection. Thank you!

Speculative Fiction
United States
Over 3 years using the app
September 28, 2016

We had 2 small issues after there was an upgrade to the Edit Order App. Drew assisted us efficiently and was extremely friendly. Great customer service!

Project Repat
United States
Over 2 years using the app