Orderly Emails ‑ Templates App

The app deleted collections and products from my store. Absolutely unreal.

Company is providing an explanation how it happens and feels really sorry for themselves but not providing any help. I'll update this review as I figure things out.

- make sure to check your discounts! lots of discout rules are based on collections and are now broken

OrderlyEmails broke the one rule every Shopify app should follow: do not mess with live store data unless absolutely necessary. A bug in their update deleted our collections, cost us revenue, and left us rebuilding a huge part of our store by hand because Shopify could not restore what was lost. For an email template app, that is honestly absurd. We can’t recommend it after this.

After 12 years on Shopify without a single issue, having the Orderly Emails app wipe out my collections is a serious breach of trust - completely unacceptable. An app that can make changes at this level should absolutely have a built‑in backup or rollback option in case something goes wrong.

On top of that, losing the SEO content in my descriptions is another blow. Thanks for that.

I’ve uninstalled this app for good.

Agree with ScootWorld, who will restore deleted collections or compensate the damage? How come this app had access to delete collections at all?

Your app removed collections and menu from my store and I had a horrible day in sales. Your app is an email template app how the hell would it even remove collections without any approvals - this is a violation of policies and privacy issues and raises concerns on all your apps.

These reckless developers obliterated years of work, deleted massive amounts of our data and were like "Welp! Good luck! Maybe you can use the wayback machine!"
Shopify needs to hold them accountable, blacklist them from the platform, and insist on financial compensation for all of the users that they victimized.

The app randomly deleted 40+ of our collections during a technical update. They did not inform us immediately, we found out the next day when entire collections were missing from our online store.

The developers were not able to restore deleted collections and we had to manually rebuild them. We also had to keep the online store closed during this time.

If you are installing this app, please pay attention to what you are giving them access to edit and view.

I would have positive review as I have used them for years. Unfortunately they just had a huge issue with there system that has deleted multiple collections and menus on our website. Now they are give me complex instructions on how to try and get it back to the way my site was set up. I am a small company and do not have the time to read all these steps and possibly screw up my site even more. I feel you all should log in and correct the issues you caused.
I would avoid this app if these kind of issues concern you.

On 29th March, Orderly emails broke my website completely. Dozens of collections disappeared.
Many of these were part of the Main Menu - so the navigation broke as well.
The number of hours that this will take to figure out the issues is enormous.

It is always a risk giving store access to apps. But I never expected this level of irresponsibility.

How could this have happened without human involvement? This is absolutely inexcusable because as a business we depend on tech providers to ensure that their work is impeccable.

This is simply inexcusable. I hope Shopify will remove them from the app store so that no one else suffers this way in the future.

This app caused widespread and significant damage to many Shopify stores by deleting collections without warning. For those affected, this is not a minor inconvenience - it has fundamentally disrupted site structure, navigation, and product visibility.

In our case, the impact has been severe enough that the website now requires taking offline while we rebuild collections, reconfigure navigation, and restore the overall layout. This is both time-consuming, and costly.

The issue has been described as a “bug,” but the scale of the damage goes far beyond what most store owners would consider an acceptable technical fault. Collections are a core part of any Shopify store, and their removal has knock-on effects across the entire customer experience - including visibility on search engines like Google.

An apology email is not sufficient in situations like this. The response does not reflect the seriousness of the disruption caused, nor the level of responsibility owed to businesses relying on this app.

Store owners place trust in apps to support their operations - not to compromise them. Unfortunately, this experience has significantly undermined that trust.

It's quite unbelievable that Shopify hasn't yet severed their partnership with the developer - both their apps are still available in the app store. Where is the accountability? Shopify are still billing as usual and ignoring store owners. If people needed yet another excuse to find an alternative to Shopify, then this is the very thing!!!