Orderly Emails ‑ Templates App

The app deleted all of our collections without warning or authorization. Support has not responded to our messages. This has caused significant damage to our sales and reputation, and we are still awaiting a response.

Why does an email template system need access to delete collections?! I understand this was an honest mistake, but its inexcusable. 17 of our MAIN collections deleted overnight. Lost sales and a ton of work to fix this now.

This app deleted collections on my store and made me lose sales (automatic collections, ads, all deleted) and valuable time. DO NOT use this app. They dont know what they are doing and the app has too many permissions on your store

This app deleted over 25 important collections from my store which deleted all links and images from our homepage. Shopify confirms in the activity log that it was this app that deleted. Do not install this app and I recommend everyone to delete it immediately and report to Shopify.

App accessed our products and collections. I woke up to find my website in disarray as this app wiped out all our collections. No email notification, nothing. I had to email and ask and get this standard response. This is a huge breach of trust and security. I will be deleting this app and do not recommend.

This app deleted all of our collections randomly. This should be impossible and the fact they have the permission to do this is absurd. A huge task to restore everything and loads of sales lost. The support is none existent and the founder wrote two tweets all day with no updates.. Do not install this app, do not trust this company!

This app went rogue at midnight last night and deleted ALL the collections from my store. The developers were aware of the issue and did NOT communicate to customers. I had to chase the issue myself through Shopify support who checked the logs. There is NO RECOVERY. I have to now manually rekey all my store collections and menu structure manually. This has cost me thousands.

CATASTROPHIC DATA LOSS. DO NOT INSTALL.
A rogue update from this app permanently deleted over 20 of our active collections and wiped out months of specialized, multi-lingual SEO infrastructure across 7 international markets. Instead of providing a fix, their leadership hid behind canned PR scripts, lied about recovery efforts, and ultimately told us to manually rebuild the destroyed data ourselves. Grossly negligent and completely unsafe for any serious Shopify merchant.

This app ruined our store like everyone else. Deleted all of our collections and also our main menu at 9am this morning with no notice. Then after they knew the issue happened, didn't even reach out to let us all know. We were all left to find out we have to essentially rebuild our stores and then find out who and what caused the damage. Should be illegal and also contacting a lawyer. Who knows how much time and money this will cost us now, unless they compensate us somehow to cover this time and expense

Thanks for deleting EVERY SINGLE COLLECTION on my site yesterday then not bothering to let anyone know that you did it. You tanked 15 years of solid google ranking, search history and backlinks. You allowed this problem to go on for more than 24 hours before you had the decency to put an update in the notifications within the App on Shopify and post a note on your website, meanwhile you never actually reached out to any of the impacted sites. I found out only because Google Merchant Center and Simprosys Feed App sent me messages yesterday at the 12 hour mark warning of missing collections and 404 errors.