Reviews (264)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy-to-use, reliable chat and social contact widget that improves customer communication and boosts conversions. They like the simple setup, straightforward customization, and strong free plan with multiple social channels. Popular features include Facebook Messenger integration, offline/leave-message mode, and sending order info to Messenger. Merchants consistently praise fast, friendly support and say it works smoothly long term for small and medium businesses.

August 15, 2022

Great service. I used this app for Facebook messenger and they helped me set up the widget in no time.

Phong Cách Xanh
Vietnam
About 1 hour using the app
Quote Snap replied August 16, 2022

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

June 21, 2019

I used this app to help me connect better with my customer and i am very happy with the user experience

WWW.PLANETAUTO.IE
Ireland
About 1 hour using the app
Edited December 23, 2020

I just installed this app. I choose it because I can add the customers who chatted with me as a friend.

Leones Marvelous Items
Hong Kong SAR
About 1 hour using the app
September 1, 2021

Fantastic customer support, and quick solutions are given.| Loyal customer for many more years to come.

Bunny Bodies
Philippines
15 days using the app
Quote Snap replied September 1, 2021

Hi Bunny Bodies,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

November 22, 2021

App works great, great service on the back end. Nice way to chat with customers and ensure conversion.

FOAMIE UK
United Kingdom
About 13 hours using the app
Quote Snap replied November 22, 2021

Hello FOAMIE UK!

I can't say thank you enough for your wonderful feedback for our app. We will continue our best effort to make our app the most convenient to use.
Please feel free to contact us if you have any questions.
Wish you a successful business!
Kaylee - Omega Team

February 21, 2022

Excelente aplicación! funciona perfecto. Lo recomiendo ampliamente para que lo integren en sus tiendas.

DluchiUSACaribe
United States
6 minutes using the app
Quote Snap replied February 22, 2022

Hola DluchiUSACaribe,

Estamos encantados de saber que te gusta usar nuestra aplicación. Muchas gracias por tu revisión. Continuaremos brindando una excelente experiencia a nuestros usuarios. No dude en ponerse en contacto con nosotros si tiene alguna pregunta.
Todo lo mejor!
Kaylee - Equipo Omega

October 14, 2020

great APP to easy use!
kindly, fast and helpful service to solve our question perfectly. awesome!
thanks

毛起來 MAOUP
Taiwan
6 months using the app
September 21, 2021

Chat is ok, I can only recommend it to anyone. It is much better than original one from FB. Works faster

shopvgeu
Bulgaria
7 months using the app
Quote Snap replied September 23, 2021

Hi shopvgeu,
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Omega Team

June 6, 2022

Great customer support and helped me solve the app issues. The customer service response was also fast.

Deskbird
New Zealand
Over 1 year using the app
Quote Snap replied June 7, 2022

We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰
Much appreciated,
_The Omega support team_

January 3, 2023

Diego was very thorough and patient. He made sure I was taken care of. He did his job well. Thank you

Jungle Pulp
United States
About 3 years using the app
Quote Snap replied January 4, 2023

Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.