Omega Facebook Pixel, Meta Ads
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Reviews (990)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app delivers accurate Meta tracking and better ROAS, with purchase data closely matching Shopify and Ads Manager and high Event Match Quality. They find it fixes common pixel issues, supports multi‑store use, and centralizes pixels, CAPI, and feeds. Setup is quick and no‑code, and performance is stable long term. Support is frequently praised as fast, hands‑on, and great value for the price.
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Slow support, slow update feature, fix a bug for several months is not finished. Every time I need to update the catalog, it is full of errors and I have to send a support message. Update errors also do not notify users
We sincerely apologize for the negative experience you've had with our app. We understand your frustration with the slow support, feature updates, and persistent bugs, especially the recurring catalog update errors. We acknowledge these issues and want to assure you that our team is actively working to improve app performance and implement a proper update notification system.
Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We are committed to providing a better user experience and are taking steps to address these concerns as quickly as possible. We are sorry for any inconvenience this has caused.
The support is non existent! Had to ask instructions from chat gpt for installation. the conversion API is not working, after an hour on the chat with 2 people, they said I need to disconnect the FACEBOOK & INSTAGRAM APP from our shopify. which make zero sense since that is how Facebook pulls our product catalog! If we remove the app, we won't be able to tag any products!
Update: I asked for a zoom meeting, thought it would be easier. Got a link and the agent could barely speak English, we could not communicate and he said somebody else will follow up by email. Next day I received an email from a 3rd person, now saying I only need to disconnect Facebook app data sharing feature. Which I did. After running a data test on facebook data sources, I now do not have any information in event match quality cause omega API is not capturing email and phone info (which facebook app did) And Event deduplication section has zero data....I will update if this shenanigans gets resolved.
Hi,
We're really sorry for the inconvenience you’ve experienced, and thank you for taking the time to share such detailed feedback 🙏. We completely understand how frustrating this process can be, and we take your concerns very seriously.
Over the past 3 days, our support and technical team have been in close contact to follow up on your case and clarify every step. We genuinely hope that has helped bring more context to the situation.
Regarding the setup, we want to explain that having both our app and the Facebook & Instagram app enabled for pixel tracking can lead to data conflicts, such as event overriding or duplicate reports. That’s why we recommended turning off the Facebook app’s data sharing feature — not removing the entire app. This way, you can still manage your product catalog and use product tagging, while allowing only one source to handle pixel data for accuracy.
We understand it may seem like the data isn’t showing much at first, but please be assured: Meta is receiving tracking data continuously from our app based on your store traffic. It may take a few days for Events Manager to update and reflect new signals (like Event Match Quality and Deduplication), especially after changes in data sources.
Please feel free to keep monitoring your data, and don’t hesitate to get in touch if you need further support. Our technical team is still keeping an eye on your case, and we're here to help anytime 💪
Thank you again for your patience and for giving us the opportunity to support your business.
We've been using the Omega Pixel app for our brand AakarTaro, and the experience has been excellent. Their team is incredibly prompt — every query or issue we've faced has been resolved quickly and efficiently. The support is not only fast but also very clear and helpful, which makes a huge difference when you're managing a live store. Highly recommend them for anyone looking for a reliable, responsive app partner.
— Rishi Purohit
Co-Founder, AakarTaro
Thank you so much, Rishi, for the incredible review! 🙏 We're honored that Omega Facebook Pixel Meta Feed has been a reliable partner for AakarTaro 💼📊. It's amazing to hear that our team’s speed, clarity, and support have made a real difference for your live store — that’s exactly what we strive for!
Your recommendation means the world to us. We’re here whenever you need us, and we’re proud to support your continued growth 🚀💙
The app is giving completely false / exaggerated conversion data. Now our Meta ads manager says we have more sales than actual sales we made. We contacted customer servie (Jamie), who said we should just delete their app, without even fixing or checking the issue??
This is really odd, especially given the number of reviews. Hopefully someone can get back to us and explain properly what the issue is.
Hi there,
Thank you for your review and for bringing this to our attention. We’re truly sorry for the confusion and frustration this situation has caused.
It seems there may have been a misunderstanding during the support interaction. The suggestion to uninstall may have been referring to a different app that could be causing duplicate tracking, which often happens when multiple tracking apps are installed at the same time. It was definitely not our intention to dismiss your concerns.
We’ve followed up with you directly via email to provide more personalized support and clarify everything properly. We sincerely hope you’ll give us another opportunity to assist and resolve this for you.
Thanks again for your patience.
I recently had the pleasure of working with Omega Facebook Pixel Meta, and I couldn’t be more impressed. Their team is professional, knowledgeable, and incredibly responsive. From day one, they understood exactly what my business needed and tailored a strategy that delivered real results.
Thanks to their expertise in Facebook marketing and campaign optimization, we saw a significant increase in engagement, website traffic, and conversions. What stood out most was their commitment to transparency and communication every step was clear, and they kept us in the loop with regular updates and reports.
Thank you so much for the amazing review of Omega Facebook Pixel Meta Feed app! 🌟 We're thrilled to hear that our team could deliver the results you were looking for and that our communication and transparency made a difference for your business. 😊 Your success is our top priority, and we’re so glad we could help increase engagement, website traffic, and conversions. Thanks for trusting Omega to support your Facebook marketing needs! 💙📈🚀
We needed a way to send subscription purchases to Meta. Not only did Omega do that, they improved our event scoring, and we're seeing a decrease in CPA. Great app. Great support.
Thank you for the incredible feedback on Omega Facebook Pixel Meta Feed app! 🚀 We're so happy to hear the app helped with subscription tracking, boosted your event scoring, and even reduced your CPA — that's a big win! 🎯🙌 Our team is always here to support you. Thanks for choosing Omega! 💙📈
I dont know how did this App got 1700+ reviews, the app is glitchy almost incomplete, App has basic glitches, have to connect meta account again and again,you cant save views, data is NOT accurate at all,and alot more. The chat support is completely uneducatied in terms of the app workings, highly NOT RECOMMENED
Hi,
We’re truly sorry to hear that your experience with our app has not met your expectations. Your feedback is incredibly valuable to us, and we never want our users to feel frustrated or unsupported.
We understand how important accuracy, reliability, and ease of use are, and we take concerns like yours very seriously. Our team is always working to improve, and we’d love the opportunity to learn more about the specific issues you encountered so we can address them properly.
Our support agent has already reached out via email to offer priority assistance. Please don’t hesitate to reply—we genuinely want to help resolve any concerns and make things right for you. Thank you for sharing your experience, and we hope to have the chance to turn things around.
So many bugs & issues with this app, so far!
My FB campaigns are losing optimization because of the bugs caused by this app.
Some of the bugs;
1) Incorrect Purchase pixel firing
2) Unable to check where the orders come from using UTM
3) Sometimes orders appear duplicated
4) Some technical issues related to the Server side tracking which causes for the lost or mis-attributed data
Note: I am willing to change my review, if the devs fix all these issues asap, I am losing money for nothing.
Update: This app still keeps breaking and not working. There are days it completely stops working. If you care about your Pixel data, stay away from this app.
Hello,
We're truly sorry to hear about the challenges you've encountered with our app. Our support team has reached out to you and is ready to assist in resolving these issues as quickly as possible. We understand how important it is for your campaigns to run smoothly and are committed to clarify all your concerns.
Thank you for bringing this to our attention, and we hope to turn your experience around soon.
Best regards,
Kaylee from Omega Team
Omega was easy to install and is at a great price point. I used the online chat to ask some questions and Joy went above and beyond to help me. She double checked the set up and found a configuration issue. We were immediately able to solve this on the spot with one of their developers. Such amazing customer service! It is early days but we are feeling confident that Omega is going to help maximise our meta ads budget.
Thank you for the fantastic review of the Omega Facebook Pixel Meta Feed app! 😊 We're thrilled to hear that you had such a positive experience with our team, especially with Joy's outstanding support. We're confident Omega will help you maximize your Meta ads budget too! If you need any more help, don’t hesitate to reach out. We're here for you! 🚀
This app has been a huge disappointment. I paid $250 expecting a professional and reliable service, but instead, it’s been one issue after another. This is the fourth or fifth problem I’ve encountered, and for over two weeks now, I’ve been dealing with an issue that their team has been completely unable to resolve. Rather than finding a solution, they’ve only added to the problems, which highlights a serious lack of expertise.
The support team seems overwhelmed by even basic issues, and the overall level of professionalism is far below what you’d expect from a paid service. It’s frustrating to invest both time and money into an app that consistently underdelivers and struggles with fundamental tasks.
I’m sharing this review to give others a clear picture of my experience. If you’re looking for a smooth, hassle-free solution, I’d strongly recommend looking elsewhere.
Hi there!
Thank you for sharing your experience with us. We’re truly sorry for any inconvenience caused by the delay in responding to your support request. Although our technical team was not always available during the holiday, we do have agents on standby to assist in a limited capacity. We take your concerns seriously, and we sincerely apologize that this did not meet your expectations—especially given our app’s price and your need for timely support.
We’re committed to improving our service and resolving your issue as quickly as possible. Please feel free to reach out again if there’s anything else we can do to help. We truly appreciate your patience and thank you for giving us the chance to make things right.
