Reviews (5,768)

Overall rating
3.9
Counts per rating level
  • 56% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
February 15, 2021

Easier than I thought. I hope this improves sales as stated. I will return with an updated additional star if its working.

Nomad Roasters
United States
9 months using the app
March 13, 2021

nice and easy set up, lets see how it goes, when our customers get connected to us via facebook, can only hope for the best

trade-mart.co.uk
United Kingdom
23 minutes using the app
Edited April 6, 2021

I love facebook very much. I only need to match a selling site with facebook, that's the reason why I'm considering shopify

bibì di Barbara Fragale
Italy
44 minutes using the app
December 7, 2022

We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???

Laina Rauma
United States
22 days using the app
Meta replied December 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 14, 2022

I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"

mimi allen photography
United States
About 1 month using the app
Meta replied December 14, 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!

Best regards,
Steve

February 15, 2019

I really like this app and would really recommend. It's easy and6 ahve all what you need. Greetings ⇒ https://spar-king.com/

Spar King
Germany
5 days using the app
July 20, 2020

I haven’t been able to set it up and I don’t know why. I’ve tried multiple times and it’s still not connecting to Facebook

Ithaca Tie Dyes
United States
Meta replied August 11, 2020

Thank you for reaching out and sharing your feedback. I'd be happy to take a look into this with you to see what may be the issue when it comes to connecting your Facebook account. I'll be following up with an email shortly to gather for information and provide next steps for you. - Veena, Shopify Support

July 30, 2020

Typical shopify release with no support, broken features, waste of time... endless navigation loop, get it together shopify.

The Gear Attic
United States
About 1 month using the app
Meta replied August 18, 2020

Thank you for your review and sharing your feedback. I'd like to hear more about your experience and offer my assistance in walking you through setup. I'll be following up with an email shortly to discuss next steps. - Veena, Shopify Support

August 27, 2020

I use this app to have my customers buying faster. I still need to see how it works in order for me to give a better review.

ReTrend Jewelry
United States
3 months using the app
September 1, 2020

can't be easier or quicker than that, it took me a real minute and everything is totally clear to understand. Thanks Shopify

El-Clan الكـلان
Egypt
11 months using the app