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The pits. Ever since they implemented reviews, people have been giving low stars for the most ridiculous things. I've removed it for my mental health. People are lazy and don't try to email first!
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
They ALWAYS have problems and support doesn't fix it for weeks if they even find a solution. I haven't been paid in weeks, returns aren't working and much much more. I do not recommend because I have had nothing but issues.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with your payouts and returns (amongst others). I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you get the Facebook Channel working as it should.
Robyn | Shopify
The app requires a different set of shipping rules & rates and is NOT intuitive enough to handle rates for LARGE shipments vs rates for SMALL shipments. The APP SHOULD mirror the shipping rules ALREADY set up in Shopify!!! FIX THIS
Thank you for taking the time to share your feedback and leave a review. When it comes to shipping settings, the requirements are actually set directly by Facebook and not by the Shopify app. I do understand your concern about this, and will be following up with an email to discuss further. - Veena, Shopify Support
Until they fix the issue with only posting one picture, this app is useless. I get countless messages a day asking for more pics than they're seeing on FB/IG, and I have to direct them to my website. So, what's the point of having this channel at all???
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with only posting one picture. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.
Jason | Shopify
Getting any kind of tech support is very difficult and often unresponsive. Product categories are a nightmare to find and assign. Everything from looking up orders and payouts to managing inventory is incredibly cumbersome and seems designed to frustrate us as merchants.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Chris | Shopify
1. Poor setup instructions for Instagram and Facebook. Most cumbersome way of setting up.
2. Too many rejection and review steps.
3. Spent many many hour and Facebook fees to setup and still for some reason ads do not generate enough clicks and literally no conversion.
Hi, there. Thank you for taking the time to write out that feedback. If your ads aren't generating clicks, you may want to consider some best practices for launching ads on social media: https://bit.ly/2BwGU1h. For example, you want to make sure the images are professional and clear (not pixelated), and that there isn't any text on top of your images.
I'd suggest taking a look at this guide to Facebook ads for beginners: https://bit.ly/2BzE23D. I'd especially recommend taking a look under "Understanding Facebook Audiences", as you want to be sure you're targeting the right viewers.
You may also benefit from this guide to developing a marketing plan: https://bit.ly/2Uf7DVD, this blog post on driving more traffic: https://bit.ly/3f7amtR, and this post about increasing conversions: https://bit.ly/2VFN06g. Hope that helps!
The app does not work anymore. But before it stopped working completely, yesterday morning it had a VERY interesting announcement offering 10 thousand (!) euros worth of free ad credit. I took a photo of the screen. And please Meta keep your word now and give me my 10k ad credit!
Hi there!
Ash here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed"/"Sorry, something went wrong". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Ash | Shopify Support
what a disaster....nothing works, let alone trying to base any business decision on the "awaited" new FB/Insta shop app. But still shopify push it in notifications dispite not having any clear release date. Meanwhile the old app is terrible, doesn't sync properly and bad connection issues.
Thank you for taking the time to share your feedback and leave a review. I understand the importance of having your products synced to Facebook from Shopify. While the "Facebook Shops" section of our new app is not yet available, there are other options to connect your product feed. I'll be following up with an email shortly to discuss options to connect your products to Facebook. - Veena, Shopify Support
This is the single worst app that Shopify has created the 9+ years that I've been running my business on this platform. It is unusable, misleading, and requires us to grant Shopify access to our personal and business Facebook Account information at a level that is both excessively intrusive, and alarming.
Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.
Hello there!
Thank you for taking the time to share your feedback and experience with the Facebook Channel. I understand that having your Ads account disabled can be frustrating. I will be following up with you through email with the next steps to request a review from Facebook, and also ensure that you are able to contact our support when you need. Look forward to chatting with you!
Paola | Support Specialist
