Facebook & Instagram

This app has completely failed. My entire store will no longer sync with Facebook ads. I've spent hours with their support team. They are as lost as I am in attempting to get the app to work.

App does not work properly. Items in shop show most expensive variants instead of cheapest. This is costing me sales. Have been trying to get help and no one from shopify or meta seems to be able to fix this.

Cannot use the sync app feature if your shop does not accept shopify pay and if your a skincare business you already know shopify does not process payments for that type of business so why even offer the FB app. for companies that sell skin care products, but yea

Running our online store on Shopify using the Facebook and Instagram App has been a game-changer. It is user-friendly, reliable, and packed with features that make managing an e-commerce business seamless.

Facebook & Instagram App on Shopify has helped us grow our brand and connect with customers worldwide.

Completely inefficient and syncing process has been infuriatingly difficult. Also, the meta support caused my store deactivation and then attempting to reactivate, connected it to the incorrect Facebook business profile, therefore blocking it from being accessible on instagram. There is no real time communication, lots of emails and then no ability to respond. I have taken all the steps necessary and I feel your support team caused this chaos and now there is no one to actually communicate about it with. Very dissatisfied.

Not working? No support or help to fix issues

"Facebook & Instagram

Facebook & Instagram have issues that need your attention. Visit their sales channel to resolve them.
Learn more". <<< Link shows no issues and there is no more support, no support for products no support for Ads nothing.

Cannot connect my account. It says, "You don’t have access.
This feature isn't available to you yet." So, what good is it to me?

This app helps to simplify staying on top of your Meta Ads, which products are synced, and which are having problems. I do with it provided more specific information when it tells me "something is wrong."

Unfortunately, FB purchases on our shopify store do not allow for any modification to the sale price. If a customer prefers a discount from a damaged item, or wants to purchase a return label from the original purchase we don't have any options to modify the order. It is very limiting and not a good user experience.

Setup was a little tedious, but once you have connected your store correctly there is nothing else to worry about, has worked well as a sales channel for me.