Reviews (5,770)

Overall rating
3.9
Counts per rating level
  • 56% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
May 13, 2024

it is not working properly. on shopify custom pixel section it shows disconnected. and i am getting no support at all from any platform like meta support or shopify support.

rn interiors
United Kingdom
9 months using the app
May 3, 2024

Does not work, says Not available for your region! India is your biggest Market and you are NOT AVAILABLE FOR THIS REGION???

Micron Aerosols™
India
2 months using the app
April 11, 2024

Not letting me connect to facebook over and over put in the correct password and email/phone number nothing works

Boujii Desirez
United States
5 days using the app
April 9, 2024

I am not computer savvy at all and I find this app very easy to use and a step by step guide that makes it painless.

Gangsta & Gentleman
United States
15 days using the app
April 3, 2024

from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify

Almaari Fashion
India
Over 1 year using the app
April 3, 2024

I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.

The Bombay Store
India
Almost 2 years using the app
March 28, 2024

The worst support from shopify and meta. Both companies hand balling the issue, after months of continuous contact attempts still no resolution.

Jump and Pump
Australia
Over 1 year using the app
March 13, 2024

Does not work in India.

Finch Life
India
8 days using the app
Meta replied March 15, 2024

Hi There!

Thank you for taking time to leave a review. Please check back for updates on when we will offer this service in different locations such as India.

Help Center: https://www.facebook.com/business/help/139029445945711

Thank you,
Meta Support

March 5, 2024

Solid app, with the only note being setup for shared data tracking could be a bit smoother.

ArtVisual
United States
26 days using the app
Meta replied March 8, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

February 16, 2024

Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.

Yasashii Kyojin Studio
Australia
Over 1 year using the app
Meta replied February 23, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support