HelpLab FAQ Page, Product FAQs

HelpLab FAQ Page, Product FAQs

Reviews (220)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is very easy to set up, even for beginners, and quickly creates “set and forget” FAQ pages. They value reduced support inquiries, a clean responsive design, and strong customization to match their brand. Product-level FAQs, flexible placement, search, and categorization are highlighted, along with good SEO and no speed issues. Pricing is seen as fair, and support is praised as fast, helpful, and reliable.

July 9, 2020

The app works great and has wide range of customizable aspects. Unfortunately the app doesn't work with the translation app "langify", so I have to wait for shopify to fix the problem, to use the app. But I am hooked with this one! Also Pratik is a very kind developer.
Greetings, Linda

ALINASCHUERFELD
Germany
About 2 hours using the app
Avocados Lab replied July 9, 2020

Thanks for such honest review Linda. It was pleasure working with you.

Yes, we all developer community is waiting on Shopify to fix issue around "App proxy localization". We will keep you posted once we hear back from Shopify. They haven't provided ETA for fix yet.

Edited September 18, 2021

Update: I wanted to use this app to see if it will work or will I run into an issu. Nope: as Pratik mentioned, this app is made well and it is. Makes life so much easier for the customer: This is a great app! Soo easy to use and takes minutes to set up. Great & quick support by Pratik..

Banglez Bazar
United States
Over 1 year using the app
Avocados Lab replied June 9, 2020

Great to hear! Merchant satisfaction is one number one priority :) Glad you liked an app.

October 9, 2020

Love this app, it has transformed my FAQ page from what was a long page of nothing but dense-looking text into a clean, organised layout which is immediately engaging for my site visitors. Support is prompt, which I always appreciate. A simple, intuitive app to use (which is a bonus!) Very happy to recommend!

Caravan Cover Shop
Australia
About 12 hours using the app
May 2, 2022

I used this app for faq on my product. It like really clean and fits perfectly with my site. The developer is very efficient, super nice, and helpful. It’s my first time paying for a app monthly as I’m new to Shopify. I have to say, I don’t mind with this level of service received and how well the app works.

bellamonroehair
United States
About 16 hours using the app
Avocados Lab replied May 2, 2022

Thanks a ton for such a nice review! Appreciate it a lot.

July 26, 2021

Wonderful app. Super easy to implement and intelligently written. Took me about 10 minutes to set it all up. App is very quick--I ran my site on Google Page Speed Insights before/after install and there was no speed detriment at all. Support was excellent and immediate for simple requested custom modifications. Pricing very fair.

Davek Umbrellas
United States
7 months using the app
Edited June 21, 2025

I love this app! Installed it yesterday and went to professional plan today because it does exactly what I want. Aslo like the little comments and advice, super helpful and I like the tone of voice Great job! Bhushan helped me with some design edits to match my page better, the result was ready in no time, and exactly how I wanted it.

plantstraws
Sweden
About 1 year using the app
Avocados Lab replied October 22, 2021

I'm so glad! Thanks a lot for such a nice review. So happy that app perfectly suits your needs.

February 24, 2023

I have tried a few of the apps for FAQs and product questions. So far I Iike this one because it's simple but also quiet adaptable. With other apps I often hit issues because they only work on shopify 1 or shopify 2 themes. With this app there a few different ways to implement it. You don't end having to uninstall it and go and find another app!

mk whistles
United Kingdom
Over 1 year using the app
Avocados Lab replied February 24, 2023

Happy to see such satisfactory review! Thanks for being a merchant from such a long time. Glad to see that you found app very easy to use.

Edited May 14, 2020

I love the look of this app. At first, I was having trouble integrating it into Shopify...I reached out to the email contact and they were so quick to respond! After some suggestions, I decided to call instead and he walked me through the installation step by step until it was installed exactly the way I wanted. I would highly recommend this app for FAQ's!!

Meredith Kahn Jewelry
United States
About 17 hours using the app
December 23, 2021

This is a simple and straight forward FAQ app that does what it's supposed to do. I was able to set it up on my own and it functioned 'out of the box' without any problems. The few questions I had were answered quickly by support staff. The pricing is fair and I would certainly recommend it to anybody looking for a quick and easy approach to managing a FAQ page.

Leatherpunk
United States
About 1 month using the app
Avocados Lab replied December 23, 2021

Your satisfaction is what matters to us the most! So glad you liked an app! Merchant satisfaction & ease of use would always be a top priority.

April 10, 2022

Lovely little app if you want some FAQs on your website. If you have brand colours you can also customise the FAQ sections to match. I got stuck on some customisations and reached out to support and Bhushan the app developer was very helpful and attentive with follow-up emails to make sure I was ok with everything. Excellent customer service for an excellent app!

Epically Beautiful
United Kingdom
3 months using the app
Avocados Lab replied April 11, 2022

Merchant satisfaction and giving full access to customization has always been my top priority. I'm so glad you recognized that. Thanks a lot for such a nice review.