Reviews (665)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages domestic and international FedEx shipping and integrates smoothly with Shopify orders. Many use it as a core tool for generating labels across service options and showing accurate live FedEx rates, including Home Delivery and Ground. It’s praised for handling complex setups like variable box sizes and REST API connections, while remaining easy to use. Support is described as fast, expert, and highly hands-on.

December 7, 2021

We just installed this app and they have a wonderful customer and technical support. The app seems to be very accurate and they are very flexible and take note on the needs of the customer

AFP | Aseptic Fruit Purees
United States
About 16 hours using the app
PluginHive replied January 4, 2022

Thank you for leaving a review. Its great to know that you are happy with the app and the service.

April 19, 2023

Hey All,

We just downloaded this app and it's extremely helpful. Customer service is great and the advantages to having this app are incredible. Please try on your Shopify store.

Cheers!

Flatiron NYC
United States
About 1 year using the app
May 25, 2023

We have been very pleased with PH Ship Rate & Track. They are quick to reply to our requests and it is very easy to use. They were very helpful when we were just getting started as well.

Kramer Drive
United States
About 2 months using the app
March 7, 2023

Very good support. The agent communicated very well and pointed out exactly what I needed to know. He went a step further and not only explained how it works but also why it works that way.

Westcott
United States
4 months using the app
PluginHive replied March 9, 2023

Thank you for your kind words! We're happy that we were able to help you with displaying FedEx estimated delivery dates at checkout, as well as configuring packaging and product dimensions using PH Ship, Rate & Track App for FedEx.

We appreciate your business and look forward to serving you again in the future.

Happy Shipping with PluginHive!

July 31, 2019

Great customer service and follow up. It took a bit of doing to get the labels approved by FEDEX but the company helped us through the process and the app and labels are working well. Thanks!

O3 Animal Health
United States
About 2 months using the app
March 22, 2023


Sibi was wonderful, quick and easy to deal with! The app PH Ship, Rate, Label is great and has provided us an easy way to ship and print labels. Definitely would recommend for many reason!

Foli
Canada
Almost 3 years using the app
PluginHive replied March 24, 2023

Thank you for your positive feedback. We're glad we could help you easily display Live FedEx shipping rates and print FedEx shipping labels.

If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.

Regards,
PH Ship, Rate, and Track App 

June 27, 2019

We had some simple questions and some more complicated customization needs. They have been responsive with clear explanations. Helped me understand the pieces and keep the project going forward.

Janies Cakes
United States
9 days using the app
June 19, 2023

The app integrates with Shopify easily, and our rates are computing accurately and billed right to our account. The customer service has been prompt and helpful too! https://usasignframeandstake.com/

USA Sign Frame and Stake
United States
About 2 months using the app
Edited March 10, 2021

Took a bit to get set up, but it's doing exactly what we want now! Great customer service to get set up. Only thing I'd change is the chat button it right over the 'save' button when editing settings.

Silver Creek Nursery
Canada
6 days using the app
PluginHive replied March 12, 2021

Thank you for leaving us a review. We appreciate it. Regarding the chat button, it will be changed in upcoming release version.

Edited March 14, 2024

The app is amazing, allows me to do everything our company needs! Customer support is top notch, thank you Sibi for the help and I'm sure we'll have a great relationship with you in the future!
Thanks!

Backyard Brains
United States
7 months using the app
PluginHive replied February 16, 2022

Thank you so much for taking the time to leave us this great review. We’re happy that the App satisfies your requirements and the support was helpful.