Reviews (14,747)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this automation app saves significant time by handling repetitive tasks like order tagging, inventory checks, product categorization, and customer notifications. They like the no-code, visual workflow builder for complex logic, deep integration with Shopify data and third-party apps, and reliable performance at scale. Many call the AI assistant a game changer, making advanced automation accessible despite a learning curve, and recommend it for growing and larger stores.

October 12, 2026

Helped me with so many automations (Sign up emails, auto tagging) as well as admin tasks like automatically translating my existing wholesale customers into companies after implementing shopify's native B2B features. Paired with Sidekick, the workflow app has vast potential for almost any task!

Amavasya Healing Store
Australia
About 2 years using the app
October 12, 2026

The Html editor is very bad, honestly.
The design tool is okay, but comparing it to other providers, mostly in functionality and simplicity, precision - its behind.
Takes too long to set-up, or replicate an email flow.

Other than that, Great!

Milamos
Lithuania
4 months using the app
October 10, 2026

Powerful Automation Tool – A Must-Have for Shopify Stores!

Shopify Flow has been an excellent tool for our CoinGems store. It has helped us automate numerous workflows, streamline daily operations and significantly reduce manual tasks.

One of the biggest advantages is its ability to integrate with other tools, including Slack, allowing our team to receive automated notifications, stay updated and manage operations more efficiently.

From order management and notifications to improving internal communication and team coordination, Shopify Flow has made a real difference in how we run our business.

It's powerful, flexible and easy to use, even for creating more complex workflows.

Highly recommended for any Shopify merchant looking to save time, improve efficiency and scale their business!

CoinGems
Australia
11 months using the app
October 9, 2026

Flow itself is great, but the new AI/Sidekick experience makes it unnecessarily painful to use, and the search is quite weak. Please give us an option to disable Sidekick and build/edit flows manually, with a better way to find triggers, conditions, and actions

Willow Pump
United States
About 9 years using the app
Shopify replied October 9, 2026

Hi, you are not required to use the AI/Sidekick option. When you create a new workflow, either start from a template or click "Choose trigger" to build from scratch.

October 5, 2026

Allows you to build macros and reactionary actions to the moving pieces of your store. I laymen's terms, it's an "If this, then that" protocol. IE: If X Customer purchases from me, then email me a notification at Y address

Welding Store
United States
Over 7 years using the app
October 2, 2026

very confusing to use and I don't like how I can't have a customer immediately leave the workflow after the first false condition. By not having that, I have to set extra condition for the entire email campaign to make sure they don't accidentally get emails later.

Techisode TV
United States
Almost 2 years using the app
September 30, 2026

This work flow is working excellent to prevent this supplier from lowering the price so low that I am loosing money on every sales from their products. By lowering their price and making the margin only 5%, I am paying Shopify Shop ads for Customer Acquisition and this supplier ( Pretty Bash & one Called My Store which is really Arivon LLC ) are gaining all the benefits from my new customers. I will continue to watch for suppliers who are using Retailers like me to make sales for them and we get no profit from the sales.

XQiZiT Chic Fashion Boutique
United States
Almost 2 years using the app
September 29, 2026

Sidekick is not super clear on how this all works. Maybe this is a sidekick issue, but the integration needs a little work. I had it create a workflow for me but it didn't integrate somehow, and I had to rebuild it myself. I get a lot of guesses and wrong answers about what can and cannot be done by Flow.

I still don't know if added steps to the journey will get sent to people in the middle of the journey.

Thanks. Overall very good product!!

SEASKATE
United States
7 months using the app
September 26, 2026

Flow is very useful, but the workflow testing feature needs an option to manually enter or search for a specific order number. At the moment it only shows a small selection of recent events. I had a known order that perfectly matched the conditions I was building, but I couldn't select it because it wasn't included in the recent events list. Being able to enter an order number and use that order as test data would make building and verifying workflows much easier.

Snacks Online
United Kingdom
Over 2 years using the app
Shopify replied September 29, 2026

Hi, thanks for the review. You can do exactly that through an improvement released earlier this year: https://screenshot.click/29-40-erq3f-zau6h.png

In the test panel, you "Add event" and then "Create event". There you'll see an option to choose an order.

September 19, 2026

the app is ok; my issue is with the selecting templates; I've created and saved messages I want to use in my flows but after navigating to drafts to the select them, the app has not been adding anything I select as a template to be included in my flow. It's been an endless loop of refreshing and starting over only to not have the app not add any messages selected, weather my own or shopify's message template. this has becoming extremely frustrating for me. Fix this please.....

Howe Essentials
United States
About 6 hours using the app
Shopify replied September 29, 2026

I think you are describing an issue with the Messaging app and not Flow. Please report this to Shopify support.