Reviews (14,960)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful no‑code automation tool for streamlining order management, tagging, inventory tracking, and product/collection updates. Many report saving 15–20 hours weekly and call it a “game changer” for scaling. The visual builder is intuitive, and AI/Sidekick features help create complex workflows. Merchants use it for customer journeys, abandoned carts, SEO tasks, and alerts, praising its reliability and integrations like Slack.

October 9, 2026

Flow itself is great, but the new AI/Sidekick experience makes it unnecessarily painful to use, and the search is quite weak. Please give us an option to disable Sidekick and build/edit flows manually, with a better way to find triggers, conditions, and actions

Willow Pump
United States
About 9 years using the app
Shopify replied October 9, 2026

Hi, you are not required to use the AI/Sidekick option. When you create a new workflow, either start from a template or click "Choose trigger" to build from scratch.

August 17, 2026

Sehr kompliziert. "Sending Mail" bleiben bei aktualisierung/Anpassung nicht erhalten und Vorlagen verknüpfen funktioniert nicht. Bei neuverknüpfung müssen alle Betreffs und Voransichten neu eingegeben werden, da in der Vorlage nicht vorhanden. Flows müssen an 3 verschiedenen Stellen aktiviert werden bis wirklich aktiv. Etc....

Weingut Lamm-Jung
Germany
7 months using the app
August 16, 2026

经常卡死,且经常突然没有权限,且自动化经常自动变成草稿状态

EVITA PERONI OFFICIAL
Hong Kong SAR
Almost 2 years using the app
August 12, 2026

The add to store button and turn on work flow buttons and the more actions button were missing. When I refreshed the page, they disappear after 2 seconds. The AI chat is oblivious. I ended up having to quickly click add to store before the button disappeared.

POLYWOOD B2B - Development
United States
Over 1 year using the app
July 31, 2026

ho shopify plus e non è accettabile che non supporti 100 flow e i flow rallentino

Miomeal - Nutri il tuo tempo
Italy
3 months using the app
July 28, 2026

doesn't work right for Collabs, per Sidekick:
wo limitations to be aware of:

No auto-decline action exists. The Collabs Flow connector only has an "Approve Applicant" action — there's no decline/reject action available. So this workflow flags them instantly rather than auto-declining, but it makes the manual decline a single click.

Engagement rate isn't exposed. The trigger only surfaces follower counts (IG, TikTok, YouTube, etc.), not engagement rate. So the < 3% threshold can't be used directly. As a rough proxy, I can add a follower count condition (e.g., flag anyone under a certain follower threshold) if that would help.

Free Fast Food
United States
9 months using the app
Shopify replied July 29, 2026

Hi thanks for the feedback. Collabs is in control of their actions not the Flow app. It would be best to leave that app feedback.

October 13, 2026

doesn't work in Firefox

mikesusko.com
United Kingdom
5 months using the app
October 3, 2026

terrible should be able to bring in messaging emails/templates direclty

SENA rituals
Australia
About 1 year using the app
September 22, 2026

Importing .flow files don't work

KŪLN
Philippines
9 months using the app
September 17, 2026

Sidekickに聞きながら、有効化しましたが、画面とちがっていて、たどり着くのが分かりにくかったです。

滋美恵ストア
Japan
4 months using the app