Reviews (14,885)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful no‑code automation tool for streamlining order management, tagging, inventory tracking, and product/collection updates. Many report saving 15–20 hours weekly and call it a “game changer” for scaling. The visual builder is intuitive, and AI/Sidekick features help create complex workflows. Merchants use it for customer journeys, abandoned carts, SEO tasks, and alerts, praising its reliability and integrations like Slack.

October 2, 2026

very confusing to use and I don't like how I can't have a customer immediately leave the workflow after the first false condition. By not having that, I have to set extra condition for the entire email campaign to make sure they don't accidentally get emails later.

Techisode TV
United States
Almost 2 years using the app
September 19, 2026

the app is ok; my issue is with the selecting templates; I've created and saved messages I want to use in my flows but after navigating to drafts to the select them, the app has not been adding anything I select as a template to be included in my flow. It's been an endless loop of refreshing and starting over only to not have the app not add any messages selected, weather my own or shopify's message template. this has becoming extremely frustrating for me. Fix this please.....

Howe Essentials
United States
About 6 hours using the app
Shopify replied September 29, 2026

I think you are describing an issue with the Messaging app and not Flow. Please report this to Shopify support.

July 15, 2026

This tool doesn't hook into Messages app, so I'm not able to send branded messages from this. A little annoying, but created a segment instead.

Luxe Retail & Lending
United States
11 months using the app
July 14, 2026

It can be helpful but tends to crash / run very slow when things get difficult
It cannot do some simple tasks, like return a list of stock which meets more than one criteria
It often struggles to update a workflow, so after working on one for an hour or two, it cannot actually save it, session has to be refreshed and all progress is lost
It will sometimes say things can't be done, until you point out that it has already created something similar

Sansho
United Kingdom
Over 1 year using the app
October 11, 2026

not possibile to manage via API

L'Equilibriste
Italy
Almost 3 years using the app
September 21, 2026

pb d'affichage pour activer le workflow

Nonna Secrets
France
5 months using the app
August 15, 2026

not enough triggers

Shaketea
United States
Over 1 year using the app
August 3, 2026

NOT easy to use in conjunction with hidden rules in Shopify

Arnacci
United States
Over 1 year using the app
July 27, 2026

Maak svp een api of koppeling weer mogelijk zodat deze icm AI ingevuld / opgezet kan worden.

WakeUpBedding.com
Netherlands
Over 1 year using the app
Shopify replied July 28, 2026

Hi, in case you are not aware, Flow can be used with Sidekick, which allows you to easily create workflows using AI.

September 21, 2026

hard to use

Nuvèo Beauty
United States
5 months using the app