Reviews (14,754)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this automation app saves significant time by handling repetitive tasks like order tagging, inventory checks, product categorization, and customer notifications. They like the no-code, visual workflow builder for complex logic, deep integration with Shopify data and third-party apps, and reliable performance at scale. Many call the AI assistant a game changer, making advanced automation accessible despite a learning curve, and recommend it for growing and larger stores.

September 29, 2026

Sidekick is not super clear on how this all works. Maybe this is a sidekick issue, but the integration needs a little work. I had it create a workflow for me but it didn't integrate somehow, and I had to rebuild it myself. I get a lot of guesses and wrong answers about what can and cannot be done by Flow.

I still don't know if added steps to the journey will get sent to people in the middle of the journey.

Thanks. Overall very good product!!

SEASKATE
United States
7 months using the app
September 26, 2026

Flow is very useful, but the workflow testing feature needs an option to manually enter or search for a specific order number. At the moment it only shows a small selection of recent events. I had a known order that perfectly matched the conditions I was building, but I couldn't select it because it wasn't included in the recent events list. Being able to enter an order number and use that order as test data would make building and verifying workflows much easier.

Snacks Online
United Kingdom
Over 2 years using the app
Shopify replied September 29, 2026

Hi, thanks for the review. You can do exactly that through an improvement released earlier this year: https://screenshot.click/29-40-erq3f-zau6h.png

In the test panel, you "Add event" and then "Create event". There you'll see an option to choose an order.

September 16, 2026

Gute App, aber nicht alle Automatisierungen abgedeckt (z.B. Bestand von Artikeln reduzieren)

Amici del Vini
Germany
About 1 year using the app
September 2, 2026

Great for quick automations. Needs more granular capabilities for devs with more lower-level experience. A native 'Parse JSON' action would be extremely helpful and same with some better version-control capabilities. I see there are checksums in the exported .flow files, but would be nice to have some better version control in the UI

Dom Dom
United States
7 months using the app
Shopify replied September 3, 2026

Hi thanks for the review. For parsing json, have you tried "Run code"? That's a key use case...you can make that json accessible to your workflow. Regarding version control - rolling out today you can view past versions, compare, and restore.

August 25, 2026

An excellent productivity tool, only limited in some areas where Shopify is yet to provide triggers (purchasing) or access to other functions (customer segments).

The Hall of Heroes
Australia
Over 1 year using the app
August 18, 2026

Definitely wish there was some more capability, like being able to touch customer phone number instead of just email. App is good for setting up some helpful flows.

Bombshell Wax Company
United States
Over 1 year using the app
August 17, 2026

Love the help to create auto workflows! Helps me problem solve and saves so much time. Sets reminders, checks stock and alerts. Thank you for making my job easier and helping to fulfill customer orders faster.

Lace Embrace Atelier
Canada
Over 1 year using the app
August 11, 2026

Great time savings but the UI needs to be improved, e.g. being able to include AND and OR conditions in one step.

Fabrick Collective
Canada
4 months using the app
July 18, 2026

very good, but does need a sanity check after each setup. Has a weird thing where it requires the use of paid for apps for some ai driven flows. I simply remove this but needs to be looked into.

FETCH
United Kingdom
About 2 years using the app
July 17, 2026

It's about as good as other flowchart automation tools... not super clear but intuitive once you get the hang of it. I'd give more stars if Sidekick could do more work in the UI

The Lock Shop
Australia
6 months using the app