Reviews (4,259)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive drag-and-drop page builder for product, landing, collection, blog, and home pages, offering far more design flexibility than Shopify’s native editor. Many report faster workflows, higher-converting pages, and strong performance on mobile. GEMX A/B testing, AI content/SEO tools, and smooth integrations are appreciated. Support is repeatedly praised as fast, patient, and highly skilled, often providing custom code and store-specific fixes.

June 12, 2023

I want to take a moment to express my utmost satisfaction with the sensational customer service that I have experienced multiple times. It is truly remarkable that their support is available round the clock through chat, and they have consistently been incredibly helpful and solution-oriented. No matter the time of day or night, the customer service team has always been there to answer my queries and provide assistance.

The software, after a short learning curve, is remarkably user-friendly and enables a multitude of functions. I greatly appreciate the fact that I don't have to struggle with complex processes, as the software is intuitive and efficient to use. Once I familiarized myself with it, I was able to dive right in and be productive.

I must also mention the highly helpful YouTube tutorials and the support section on the website. They provide invaluable guidance and tips to fully harness the software's capabilities.

In my many years of using various products and services, I have rarely encountered such exceptional support. The customer service is outstanding, and the software is user-friendly while offering a wide range of functionalities. I wholeheartedly recommend Gempages and am grateful for the opportunity to utilize their services. Thank you for your outstanding work!

resin-kunst.ch
Switzerland
7 months using the app
GEMCOMMERCE CO., LTD replied June 14, 2023

Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear about your utmost satisfaction with our sensational customer service. It's our top priority to provide round-the-clock support through chat, and we're delighted that our team has consistently been helpful and solution-oriented whenever you've reached out to us. We are committed to being there for you, day or night, to address your queries and provide the assistance you need.

We're glad to hear that our software, despite a short learning curve, has proven to be remarkably user-friendly and equipped with a multitude of functions. Our goal is to create intuitive and efficient software that empowers you, and we're pleased that you've found it easy to navigate and productive to use once you became familiar with it.

We greatly appreciate your mention of our highly helpful YouTube tutorials and support section on our website. We believe in providing valuable guidance and tips to help you fully harness the capabilities of our software, and we're glad that these resources have been instrumental in your experience.

Your kind words about our exceptional support mean a lot to us. We take great pride in our customer service, and we're overjoyed that you've found it outstanding. We are also grateful for your wholehearted recommendation of Gempages and for the opportunity to serve you. Thank you for recognizing our outstanding work!

If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We're here to support you every step of the way.

April 28, 2022

サポートがとても手厚いです。レスポンスが早く何でも答えてくれます。
実装されてない機能をLiquidでコード書いて実装してくれたのは感動しました。 The support is very generous. They are quick to respond and answer anything.
I was impressed that they wrote code in Liquid to implement a feature that was not implemented.

Yappun
Hong Kong SAR
14 days using the app
May 18, 2022

Great website building tool and even better online support. Very intuitive to use with great updates every now and then. I would recommend it 100%!

davabuy
Germany
About 2 months using the app
August 23, 2022

Gempages has good exprience. they are very kindly, and when I need some help, they did work as soon as possible. very thanks

Sherbet Shop
United States
14 days using the app
GEMCOMMERCE CO., LTD replied August 24, 2022

Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team. Our entire team at GemPages ASIA greatly appreciate it.

We're always there to assist whenever you need!
Happy Selling!

September 19, 2022

excellent tool that has a magnificent team behind it, always willing to provide the best service. highly recommended the tool to create stores quickly, and the support service that is always there when needed

thebetterchocolate
Canada
6 months using the app
GEMCOMMERCE CO., LTD replied September 19, 2022

Thank you so much for taking the time to leave this excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. If there is anything more we can help, please do let us know. We're always happy to give you a hand!

March 30, 2023

Best app for building beautiful drag & drop pages on Shopify ! The customer service is really responsive and able to help us, I recommend 100%

Versaillestickets
France
7 months using the app
GEMCOMMERCE CO., LTD replied April 2, 2023

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

March 30, 2023

Very useful app with great customer service! Thanks to their we could have grown much faster than while using regular shopify themes

SoundlyBeauty
Sweden
3 days using the app
GEMCOMMERCE CO., LTD replied April 2, 2023

Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team

May 4, 2023

Received absolutely amazing support from Ikram and the rest of the technical team. Great app with great features, would definitely recommend!

Alethea
Sweden
About 5 hours using the app
GEMCOMMERCE CO., LTD replied May 7, 2023

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

March 9, 2026

very good customer support

ReactiveSerenity
Germany
3 months using the app
March 3, 2026

très bon service clients ! .

NyaLaab
France
About 1 month using the app