Reviews (760)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an essential tool for consolidating gift cards, store credit, and loyalty, often driving 5–25% extra revenue. They like using store credit instead of points, clear gift card management, and easy setup with custom designs and bulk creation. Cashback, tiered rewards, and store-credit refunds are widely used. Integrations, white-labeled emails, and especially fast, hands-on support are frequently praised.

March 31, 2023

Thank you for responding quickly and for providing a friendly support! The issue we were facing was easily resolved.

CULTIVER - Australia
Australia
Over 4 years using the app
Rise.ai replied April 4, 2023

Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏

March 27, 2020

Hey. I am testing apps tonight. This one exactly fits my needs and allows by business to grow... works a treat. Thanks

studio61sydney
Australia
5 minutes using the app
Rise.ai replied March 29, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

May 5, 2021

Love this app, we use it to issue our customers with store credit and it works amazingly! The team was great help too.

Johansen
Australia
18 days using the app
May 13, 2022

The support team is helpful, knowledgeable, and responsive.
App is easy to use and to manage. Great experience so far

Native
United States
Over 1 year using the app
Rise.ai replied May 19, 2022

Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.

Edited December 11, 2025

Every time I ask Rise what I consider a "dumb" question, they're unfailingly helpful. Pauline is particularly awesome!

The Yarnery
United States
Almost 4 years using the app
Rise.ai replied January 23, 2022

We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)

Edited March 9, 2020

great customer support - we're still figuring out launch timing but we will definitely be working with them to launch.

Handful
United States
3 months using the app
April 28, 2020

Very Responsive Support from the Rise team. Very easy to setup and looking forward to increasing revenue with this app.

Zoomlite
Australia
2 days using the app
Rise.ai replied May 1, 2020

Thank you so much for this great review. We all really appreciate it 🙌

November 8, 2021

Great support from their customer support team. Excited to see how our new loyalty and gift card program will perform!

Awe Inspired
United States
About 1 month using the app
Rise.ai replied November 14, 2021

Thank you very much for the review. We are looking forward to seeing great results! If you need any additional assistance, you know where to reach us :)

December 9, 2021

Excellent customer service! Responsive and helpful. The app provides the opportunity to customize your gift cards. 5/5

STRIKE MVMNT
Canada
12 months using the app
Rise.ai replied March 29, 2022

Hi there,

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Edited April 6, 2022

Powerful, packed-with-features rewards app with a super responsive customer service team. Integrates well with Shopify.

0y1 Jewelry Studio
United States
2 months using the app
Rise.ai replied April 6, 2022

Thank you so much for your review!

We are pleased to know that you have received immediate assistance from the team.:)