Reviews (761)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an essential tool for consolidating gift cards, store credit, and loyalty, often driving 5–25% extra revenue. They like using store credit instead of points, clear gift card management, and easy setup with custom designs and bulk creation. Cashback, tiered rewards, and store-credit refunds are widely used. Integrations, white-labeled emails, and especially fast, hands-on support are frequently praised.

November 18, 2021

Rise.ai has taken our virtual gift card experience to the next level! We're able to offer customizable experiences to our users in a lightweight, easy to manage way for the business. The virtual gift card has been such a big success for our various brands, we're looking forward to expanding into the store credit features that rise.ai offers.

marlowpillow.com
United States
2 months using the app
Rise.ai replied November 21, 2021

You have summed up exactly what our goals are for our customers :) Thank you for taking the time to write a review and for sharing your success with our gift card program! Looking forward to seeing more great results with the loyalty/store credit program.

Let us know if there's anything else we can help with!

March 8, 2023

John has been incredibly helpful in answering my MANY questions. Very grateful for the support in getting this set up. We moved across from another loyalty platform with over 35k users and it was pretty stressful worrying how it would all work. Rise team have been so helpful in making the process stress free and creating a smooth hand over.

AYM
United Kingdom
About 2 months using the app
Rise.ai replied March 15, 2023

Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success for you and your business!

December 16, 2014

Wonderful feedback thus far. Takes the stress off gifted orders. No additional "notes" to include in packaging and recipient already knows the correct size is coming. (app is in early stages)

Developers are very responsive and address any concern promptly.

Definitely worth adding to your store; Have seen an increase in 'gifted' sales!

Project Pomona
United States
3 months using the app
February 5, 2020

Just started with the system and so far, I am loving it. Plus, they have great support. I had two questions and they were answered immediately which saved me soooo much time searching for the answer myself. I look forward to working with this system. I use Shopify Basic and this app gives you more than Shopify does at a better price. Stoked!

WildmanT
United States
About 2 hours using the app
Rise.ai replied February 6, 2020

Thank you for your review. Our support team is always here to help you ✨

Good luck with your Store Credit and Rewards Program.

Edited May 13, 2020

This app has made it super easy to create a customized gift card for our customers to purchase, as well as issue store credit to acquire and retain customers. The team at Rise ai are super responsive and helpful. They have made the entire experience worth it. The integration with this app to Instagram was a huge win too. It keeps gettin better

Azucar Loca Coffee Company
United States
About 1 month using the app
February 6, 2020

The Rise gift card app has been extremely useful for us. It has helped us enhance our customers' gift card experience adding customizable processes as well as setting up reminder flows that do all the heaving lifting for us. The support team is also fantastic and very willing to hop on the phone and communicate over email to work out any questions.

Birdies
United States
8 months using the app
Rise.ai replied February 10, 2020

Thank you for this great review - we appreciate it!

Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏

Keep up the good work with your Store Credit...

March 21, 2023

This is an absolute must download for stores looking to offer a clean & clear loyalty program for their customers. It's easy to use on the front & back ends of the site, works really well, and has a broad range of options. Beyond that, the team is what sets Rise.ai apart. They are responsive, helpful, friendly, and get quick results. 10/10 recommend!

Love that Bag etc - Preowned Designer Fashions
Canada
About 2 years using the app
Rise.ai replied March 22, 2023

We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!

December 25, 2017

Great app that offers a feature we think our customers will love and respond to. App integrated well with the theme and Ari was extremely responsive when we needed some guidance, even meeting a couple of custom needs quickly. Received the first gift order the same day we activated the app. Very happy with both the app and the excellent customer service!

Gungoddess Com
United States
About 1 month using the app
July 5, 2021

We have started using this app recently and love the features. The app simplifies the customer rewards and loyalty experience. In addition to the app features, we are delighted with a very prompt and effective customer service. A fantastic customer service team and a special recognition for Pauline and Keren for helping us promptly. Keep up the great work!

Sundarii Handmade
India
About 1 month using the app
April 29, 2022

So far we love the app! It has improved our customers experience by giving them the flexibility to automatically send the gift card on scheduled dates and write a personal message. We are now exploring their loyalty and promotional functions like sending BOGO gift cards. Customer service chat has been quick to answer and they understand their product well.

Heatherlea Farm Shoppe
Canada
5 months using the app
Rise.ai replied May 3, 2022

Hi there, we are delighted to know that you are loving the app! Our team is motivated by this incredible encouragement to keep moving forward, to make our app as best as possible for merchants like you. Thank you!