Reviews (761)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an essential tool for consolidating gift cards, store credit, and loyalty, often driving 5–25% extra revenue. They like using store credit instead of points, clear gift card management, and easy setup with custom designs and bulk creation. Cashback, tiered rewards, and store-credit refunds are widely used. Integrations, white-labeled emails, and especially fast, hands-on support are frequently praised.

November 28, 2018

I used this app to accelerate our gift card presence because Shopify's was limiting for what we needed. So far I have loved the product and the service that came along with it. Specifically, Yair has been excellent. He has communicated with me 24/7 to answer all my questions, even over Thanksgiving! It was so helpful having someone so responsive and understanding.

Chatham Candy Manor
United States
13 days using the app
December 19, 2022

When I had an issue with the email notifications, Pauline checked into it and helped me quickly. She also allowed me to use a feature that was only for upgraded plans, which was so kind and really helped us out since we only needed that one feature and not everything else in the upgraded plans. I really appreciated their customer service and we like the app so far!

Rouge Beauty Lab
United States
7 days using the app
Rise.ai replied December 21, 2022

We are all so happy that our support service, especially Pauline's, can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to reach out. We are always ready to support you!

July 29, 2021

We decided to go with Rise as our rewards & loyalty program. The app has a substantial set of features and accomplishes our goal of avoiding a confusing points base system. It integrates well with Shopify Plus and Shopify POS which were two musts for us. Eddie was very helpful in getting all of the features set up properly! Would definitely recommend giving Rise a try.

PetMax
Canada
2 days using the app
Rise.ai replied August 30, 2021

Thank you for the review! We are thrilled that we could help with meeting your loyalty program goals!

Edited February 3, 2021

we still have to test the app a bit more (as it can be quite pricey and still has to proof and improve its ROI, at least in our circumstances) and might have to update the rating later. But what I can already say that their support is amazing. Thanks a lot Keren & team, I hope we can continue the good collaboration and mutual support in the next few months and maybe years.

truemorrow
Germany
3 months using the app
Rise.ai replied February 8, 2021

Thank you very much for this 5-stars review and for the important feedback 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

Edited September 21, 2020

I use this app to help us with both physical and eGift cards, eGift cards being a new feature for us. Capabilities for both are really great and the ability to create different denominations in bulk for the physical cards (before sending the printer) is seamless. The only thing it could be done better is the new dashboard while it is simple and I have a hard time navigating it.

NEST New York
United States
8 months using the app
Rise.ai replied June 12, 2020

Thank you so much for this great review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

July 15, 2021

We have really enjoyed using Rise.AI's Gift Cards & Loyalty software. We have seen a huge bump in purchases of gift cards and see customers coming back to buy more. The integration with Shopify and ReCharge is harmonious and it was a breeze to get this installed and operational. We are excited to see what new opportunities this software will bring to our business! Highly recommend!

StatelyMen
United States
6 months using the app
Rise.ai replied July 19, 2021

Thank you for a great review! Keep rockin' :)

November 26, 2020

Rise.ai is a superior app that is backed up by an industry leading support team! You are not just a customer account to them, but a valued partner that they are truly vested in seeing succeed. Keren and the rest of the support staff have gone above and beyond to ensure we are getting the most out of their platform and that our campaigns launch without a hitch. Top notch and highly recommended!

RealSteel Center
United States
12 months using the app
Rise.ai replied November 27, 2020

Thank you for this awesome review - we really appreciate it and we are all very excited. We do see ourselves as a valued partner and we are truly vested in seeing your success.

Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏

Keep up the good work with your Store Credit & Loyalty program!

Edited October 17, 2019

Being a small company with a start up mentality, we need more than just apps, we need partners. Rise's functionality met our needs and the Rise team have been great partners to help solve problems. We launched quickly and immediately saw results with an easy customer experience. Coming enhancements will solve more of our challenges and we are looking forward in leveraging the app to grow our business.

Gempler's
United States
15 days using the app
Rise.ai replied November 3, 2019

Thank you so much for this GREAT review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome too 😊

January 28, 2020

I use this app to help me retain repeat customers and incentivize new customer growth. So far, Rise has exceeded my expectations, especially with the reminders to customers that they have Loyalty dollars available. This reminder has brought customers back into my shop to see what's new and to make a purchase. Customer service responds quickly and has helped resolve technical issues I had at onboarding.

Achy Smile Shop
United States
4 months using the app
Edited February 1, 2022

I love Rise! I recommended it to many people. I almost doubled my B2C revenue in 2021 and am hoping to continue increasing. Rise was definitely a part of that success. My only issue that I’ve been asking for is an integration with Stanped.io. I use Stamped for my reviews and currently am manually issuing rewards for reviews. It’s not ideal, as it adds another step to my process. I wish it were seamless.

CARAUCCI
United States
Over 1 year using the app