Rise Gift Cards & Store Credit

Just a quick note to Ari Yahalom from GiftWizard to give a huge Thank You publicly as he went above and beyond (literally working 1am in the morning) to help our company to resolve a complex e-gift card issue which potentially saved us millions of dollars and billions of headaches. Way to go Ari Yahalom. We appreciate your perseverance in drilling through all the details to identify the error. Huge thank you Ari.

I was intimidated at first by all of the features and admittedly procrastinated on setting it up. But once getting started with the loyalty program, setting up the workflow using the pre-made templates was quite simple. I reached out to Rise support with some questions and they helped me right away (even on a Sunday) to make sure that I had everything running correctly. I look forward to utilizing more of the features.

Rise helped me immensely as I migrated my point of sale system (including all of my gift cards) from Square to Shopify. When I encountered some difficulty with the importing of all of my gift card codes, Rise helped me solve the issue even though it turned out to be a simple excel issue. Their customer service support went above and beyond. This app is an excellent addition to my shopify store for store credit and for gift cards. Their customer service is excellent!

It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..

We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.

Really good app easy to set up, and the most important they have excellent customer support !
Thank you guys

Giving this app and 2nd chance and will update it within 15 days, customer service reached out and looks like they want to make this work.

Support has been amazing and we are excited about the rapid feature development underway! We've searched for the right Store Credit app, and I believe we've found it.

Great app! Does everything you need to provide e-gift cards to customers and send physical products as gifts with an e-greeting and more! Seamless integration, easy to set-up. Love it!

This app is user friendly and integrates well into my Shopify store. But most importantly, the app maker understands the busy lives of entrepreneurs and offers EXCELLENT customer service in support small businesses like mine. I would highly recommend.