Reviews (270)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a high‑impact solution for gifting and corporate orders, often calling it a game changer. It drives extra sales with multi‑address shipping, gift wrap, delivery dates, upsells, and build‑a‑box flows, consolidating several tools into one. Multi‑address checkout, clear packing slips, and customizable options are especially valued. Support is described as extremely fast, hands‑on, and willing to customize themes, packing slips, and workflows.

April 27, 2021

I am super impressed with the customer support from the Giftship team!! I needed some help getting the app set up with my theme, and Tim Rokeby-Thomas jumped right in and took care of it and help with any other questions i had! He went above and beyond what was needed and so in such a timely fashion! THANK YOU!!!

Surturbans
United States
About 9 hours using the app
September 13, 2017

What a great app. This is the first of its kind in the App Store. We finally found the solution we were looking for. The customer service is great, and it was installed and customized for free!
Highly recommend for anyone looking to implement gift options, as well as shipping to multiple addresses, on their website.

Pellatt Cornucopia
Canada
1 day using the app
October 8, 2021

We are Internet Retail Pioneers, running and operating CoffeeCakes.com for over 26 years now. Needless to say we have high demands on exactly how we want our packing slips to look. The support staff at Giftship has been amazing to work with to help us get things just right. Amazing support and an amazing app - thank you!

CoffeeCakes.com
United States
2 months using the app
Edited October 12, 2023

These folks are totally amazing. Seriously, the app works great but they spent almost a week perfecting for our store. You have no idea how outstanding the customer service is. They listen but also makes it happen. All I can say is thank you Tim and staff. If you are looking for a bundle app. Definitely use this one.

Huckle Bee Farms LLC
United States
3 months using the app
December 4, 2019

I have been very pleasantly surprised at the prompt attention I received from the good folks at Giftship when I had questions, as well as some specialized help making it so my customers can easily ship presents to more than one recipient. Big thanks to Giftship for taking the extra steps to make me (and my customers) very happy!

Plum Creek Wagyu
United States
7 months using the app
April 22, 2021

We had issues with conflicting apps being used in our order process via Shopify. Tim and Zac were fantastic at helping us resolve work together issues without having to sacrifice the quality of the checkout experience. So refreshing to have a support team with a "can do" attitude and NOT a "not our problem hire a developer" reflex.

California Avocados Direct
United States
About 1 month using the app
Edited August 23, 2021

We had new theme from shopify that was a bit glitchy but immediately got help from the founder who took so much time to walk me through and address everything. Customer service top notch! This app allows you to have gift messages and send to multiple addresses from one cart which is great during holiday season! This app is a home run.

Sweetwater Labs
United States
About 13 hours using the app
October 19, 2021

This app was a gamechanger for our business. We initially got it for the Multiship capabilities, but now we also use the Datepicker, Upsells and Gift Message Boxes. This app has solved many small nuisance problems for us, and a few big ones too. It's worth every penny and then some. Plus, customer service is EXCELLENT and very responsive.

The Little NB Box Ltd.
Canada
9 months using the app
February 9, 2023

We are so happy we choose Giftship! After hours of searching for the right app to suit our website we are so glad we found these guys. The app has worked very well for our store and the customer support has been fantastic every time! Well worth the investment. Well done guys - can't wait to work with you as your business develops and grows.

Little Shop of Happiness
Australia
10 months using the app
April 3, 2020

Firstly, amazing customer service! Unlike other developers, they have a chatbox built-in to their app so you can chat directly with them. They walked us through the entire setup process, answered all of our questions and generally made it a pleasant experience. As a flower seller, the features fit our needs perfectly. Definitely reccomend it!

Holland Ridge Farms
United States
2 months using the app