Grapevine Post Purchase Survey
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Reviews (233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high‑value, easy‑to‑use way to run post‑purchase and checkout surveys like “How did you hear about us?” They report strong completion rates and use the data to refine marketing channels, budgets, and NPS. Many appreciate the Shopify‑native setup, flexible targeting and branding, solid analytics and exports, Klaviyo and Flow integrations, and responsive support—especially given the low monthly cost.
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Steve has been great! I spent a few hours creating my survey, little did i know i was actually logged out of shoipfy in the background so i was unable to save it. Steve took control though and manually added everything to a fresh one for me. Can't ask for much more than that. He even stepped in and sorted a few layout issues after the survey was complete and published.
Thanks so much, Iain, we really appreciate your 5 Star review! Glad you're up and running after the initial glitch, it was a pleasure to help.
There are some great questions in your survey, I hope you gain the insights you're looking for.
Sam at Grapevine had been very helpful and responsive. We've immediately had an improvement in our response rate since switching to Grapevine.
Great to hear you've already seen an improvement in response rates since switching to Grapevine. More responses means better insights into what your customers are thinking 📊
Thanks for the kind words! 😊
The best app for embedded post-purchase surveys on thank you pages. Thanks for building it and giving opportunity for CRO people to gather user feedback
Thank you for taking the time to leave such a kind review. We’re really glad Grapevine Surveys is helping you to collect post-purchase feedback, and it means a lot to hear that it’s useful for CRO work 🤩
Excellent! Install was very easy and Sam offered quick, helpful support any time we needed it!
Thanks for the fantastic review! We've put a lot of focus into making Grapevine Surveys quick and easy to set-up, so it's great to hear that reflected in your experience. We're always here if you need anything else.
Huge fan of Grapevine! We're running post purchase surveys in checkout and "one-click" surveys in email for NPS and more. The pricing is amazing for the functionality they provide. The support team is fantastic as well!
Many thanks for your fantastic review, we really appreciate it.
It’s great to see you’ve been making the most of our brand new One-Click Surveys. It was a pleasure helping. We'll be here if you need anything else.
Works really well and is priced reasonably. Can recommend!
Thank you so much for your valuable feedback on our MCP Beta Programme! Glad to see that you are making the most of it!
Easy-to-use app, giving us the data and insights into how we can improve our online experience. Sam & the rest of the team are super helpful and always available for any support or ideas.
Thanks for the great review! It's really good to hear that Grapevine Surveys is providing useful data and insights to help improve your customers' online experience.
It's been a pleasure working with you and we'll be here should you need any further help or guidance.
Very user friendly app and responsive support.
Many thanks for your kind review, Hao. It was a pleasure helping you set up multiple customer insight surveys, and it’s great to see them performing so well. We’re always here and happy to help if you need us again.
We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience.
The Klaviyo integration was a key requirement for us and really made our lives easier.
On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.
Wow, thank you so much for the kind words! It’s always great to see responses start rolling in so quickly. We especially love working with brands that really push Grapevine to its full potential, using attribution and NPS surveys across different touchpoints and feeding that data into their CRM for better segmentation and smarter decisions.
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌
Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality.
Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
