Reviews (316)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a clean, professional solution for building easy-to-read FAQ pages that integrate smoothly with most themes. It’s quick to install, intuitive for non-technical staff, and helps reduce repetitive support inquiries. They value searchable, categorized FAQs, extras like product tabs and FAQ schema, and centralized contact/ticketing. Support is consistently praised as fast, hands-on, and willing to customize styling or fix issues directly in stores.

August 11, 2020

this app has really helped reduce the number of emails we received asking the same questions. We now send a link to our FAQ page and it saves so much time

HairMadeEasi
United Kingdom
About 1 year using the app
March 28, 2017

Great app! Clean and professional interface both on the front end and back end of the app which is not always the case with free apps. Thanks Oberlo team!

Budgetpromotion
Canada
About 2 months using the app
March 3, 2019

Fantastic tool, amazing its free! It was not needed to read the guidelines so easy was it to add it (with content). Supports gives quickly useful solutions.

Bob Groothuis
Netherlands
3 months using the app
January 17, 2017

Love using the app which helps to organize the FAQs and allow search function so that customers can easily search for an answer. Thanks for this great app! :)

Greatvaluesg2
Singapore
2 months using the app
May 5, 2021

We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast!
Strongly recommend

Renato.cz
Czechia
3 days using the app
August 17, 2020

I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!

UBookkeep
United States
About 7 hours using the app
March 5, 2017

The FAQ app works well and is easy to install and setup. The only issue we have is that the FAQ section pushes our sidebar navigation panel below the FAQ section.

Low Profile Software
United States
2 days using the app
January 7, 2021

Very good! Easy to use and great design. It's important for us to be able to show our website visitors answers to their questions to increase our conversion rate.

CleanSea
Sweden
Over 1 year using the app
June 18, 2020

While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.

PRECIOVS
Belgium
About 3 years using the app
May 8, 2019

I love this app - it really allows you to build such a user friendly FAQ page. It's easy to use. I intend to install this on any other websites I have in the future.

Turtle Covers Group Limited
United Kingdom
4 months using the app