Reviews (316)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a clean, professional solution for building easy-to-read FAQ pages that integrate smoothly with most themes. It’s quick to install, intuitive for non-technical staff, and helps reduce repetitive support inquiries. They value searchable, categorized FAQs, extras like product tabs and FAQ schema, and centralized contact/ticketing. Support is consistently praised as fast, hands-on, and willing to customize styling or fix issues directly in stores.

January 10, 2022

Awesome customer support. They team help me to fix my page quickly. Will recommend to others. 5 stars.

Lotsa Style
Singapore
About 12 hours using the app
June 16, 2020

Excellent app, and prompt response from the app support team.

BIOEFFECT
Iceland
11 days using the app
Edited March 19, 2021

The app works great, except that it takes so much time to load the page. How can we resolve this issue?

PatPat Wholesale
China
6 months using the app
Shark Byte, Inc replied March 12, 2021

Hello there,

Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at support@helpcenterapp.com and we will assist you as soon as possible.

Best wishes,
HelpCenter team

August 2, 2021

I love the HelpCenter. It is really easy to use for those who do not have any coding skills. Thank you.

MasterMix Desserts
Canada
2 months using the app
January 24, 2023

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
United Kingdom
Over 3 years using the app
Shark Byte, Inc replied January 24, 2023

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

July 14, 2019

Very good app. This is the feature I have always wanted to achieve.Thank you very much for the developer.

windmup
China
21 minutes using the app
October 8, 2016

Love this app. Full search and great and simple design = less calls more time to do business. Thank you.

French Press Coffee
United States
10 days using the app
April 30, 2019

Nice FAQ app... can't beat the price... clean interface and decent features for a simple FAQ... Thank you!!

HipSoul
United States
7 months using the app
September 10, 2021

Great app. It has a clean Ui and very easy to understand and use. The price is great too. Highly recommend.

Print Me Shirts
Canada
5 months using the app
September 29, 2021

Useful app with flexible settings. Great and fast support team. Very appreciated for help with installation.

iWoodStore
Ukraine
About 4 hours using the app