Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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A great solution for the multiple ways for the different ways customers communicate with our store.
Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.
With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.
The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.
The personalised onboarding and support are great also.
Highly recommended product.
🌟 Thank you for your glowing review! 🌟
A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable.
Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share.
Cheers to smoother operations with Gorgias! 🚀
My team made the switch from Kustomer to Gorgias last year and are very pleased - the increase in speed is phenomenal and the platform serves as a one-stop shop for our various integrations. I wish there was a more robust reporting system and that different features of Gorgias were more readily able to be automated.
Hi Sheertex team!
Thank you for sharing your feedback with us! We're thrilled that you've experienced a significant speed boost with Gorgias and found our platform beneficial for your integrations. We value your input on reporting and automation, and we're actively working to enhance these areas to better meet your needs. Your satisfaction is our priority. 🚀✨
Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved.
Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)
What to say... This is simply 🎶 to our ears.
Sharing your Gorgias journey with the world is invaluable to us and we'll be making sure to live up to your expectations at all times.
We sincerely look forward to having you onboard for many years to come. 💛
We have had great luck with Gorgias and for the most part they are very responsive. We did just recently have an update that was horrible and it took about 3 weeks for it to be resolved and I felt like we didn't get much communication about it and when I reached out I kept getting the same questions over and over which made me feel like they weren't really paying attention. Before this, we rarely had issues and I'm hoping now that things are resolved we will rarely have issues so I did give 4 stars.
Hello, Team.
We sincerely value that you took the time to review our service, and we're truly sorry to learn about the inconvenience you encountered.
Thank you for both pros and cons you provided us with. We fully understand how important it is to offer exceptional service, and we can assure you that we will direct your feedback toward improving our operations and services. 🙏
Gorgias continued to bill AFTER we uninstalled the app from our Shopify Store. We also had consistent issues with Gorgias having significant down-time and the app logging out of our laptops and phones without notice.
Unless you were on their most expensive plan, support was poor — ZERO live onboarding. We LOL'd at their reply to this review because their claim that they somehow help everyone equally was absolutely NOT our experience. It's self-serve unless you're at the very highest levels. One thing that particularly irked us was - after watching the how-to video, Gorgias expects you to grant them full access to all your brand's customer communication channels (email, all the social media channles, website etc). You never get to talk to a live person. We simply didn't trust or have faith in Gorgias to hand that access over.
Luckily - many Gorgias features now come standard with Shopify since the latest Shopify update.
Hello Team.
We're saddened to learn that you've decided to end your journey with us.
Every single team at Gorgias is always ready to work on any issue with utmost dedication, ensuring that your questions are answered in the shortest amount of time.
It has never been our intention to make you feel this way, and this is why we're extremely sorry to hear that you have such an overall impression of Gorgias. Please rest assured that we strive to equally assist all our clients whenever they need us, and that will never change.
We would like to thank you for taking the time to provide us with the details of your experience which will surely be useful to improve our service in the future.
We wish you all the best.
Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.
We adore hearing that - what more could we ask for?
We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help.
Thanks so much for the shout-out, we truly appreciate it. 🙏
We downloaded and set everything up losing our whatsapp history in the process - the app is good but we would still need to go outside of the app to manage facebook group comments and others areas such as whatsapp ony being able to reply within 24 hours which doesnt work for us over the weekends - regrettably will need to find another solution
Thank you for your feedback, Team. We truly appreciate it. 🙏
We've actually got some really good news for you. From 17th July, you'll be able to open or continue a WhatsApp conversation without worrying about the timeframe!
Please make sure to check your mailbox as you'll find an email including more details on what we've got in store for you and everyone using our WhatsApp integration.
Thank you so much for bearing with us while we improve! 🤗
There is a MASSIVE bug in Gorgias - Once you click "Send" or "Send and close," there's a popup that says "Message sent" along with a button that says "Undo." If you close the tab before that goes away, your message DOES NOT get sent or saved in drafts. You have to do it over! I've spent an afternoon plowing through tickets and now I have to do ALL of them over again.
Hi Team Biotikur!
Thank you for sharing your feedback with us! Your valuable input regarding the "Send and Close" feature has been passed on to the development team. Rest assured, your concerns are being taken seriously, and our dev team will continue working on improving the efficiency of the mentioned feature.
Your satisfaction is our top priority! We genuinely appreciate your candidness and are grateful for the opportunity to improve our product and ensure that your Gorgias experience is smooth and hassle-free. 🙏🏼
Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.
We so second that! 👍
It's highly rewarding to learn that you're genuinely satisfied with our platform and everything we're offering. Make sure to enjoy this journey and get used to this level of service, as we'll do our best to live up to your expectations in the future as well. ⭐️
We have been using AI Agent for over a year, and it has significantly improved our customer response times. It has proven highly efficient in handling routine, repetitive inquiries such as order status, returns and exchanges, basic product information, and shipping details. During the holiday and Black Friday period, AI Agent successfully managed thousands of inquiries, allowing our customer service team to focus on more complex requests. It has become a valuable and reliable addition to our customer service team.
