Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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I love working on gorgias and working with their team. They are invested in creating the best products and actively reaching into the future of AI.
Thank you, Flamingo Estate! We love working with you too ❤️
It means a lot to hear that our focus on innovation and building for the future of AI is resonating, and we’re excited for what’s ahead!
If i could give zero stars I would. Absolutely not "easy to set up" like I was sold on the initial sales phone call
Hi, Goldie Swimwear team.
We’re sorry to hear that your experience didn’t meet expectations.
Gorgias is designed to be self-onboarding-friendly, and while many customers are able to get set up quickly, we understand that this can still feel overwhelming depending on your needs and familiarity with the product. This is why our Support team is at everyone's disposal, to help you if you get stuck. We're sorry to see you did not get in touch with us and shared your struggles, as I am sure our agents would have been more than happy to help.
We appreciate you sharing this feedback. We will make sure to continue improving our onboarding resources and make the platform feel less intimidating.
Been using Gorgias for about a month now and cant speak highly enough of it and their support. If I have had any questions or concerns, they have been more than helpful to assist!
Love it
Thanks so much for this lovely review! ❤️
We’re so happy to hear you’re loving Gorgias and that our support team has been there when you needed us.
We'll keep working even harder to help your team succeed!
The best in the game! Gorgias truly helps us be the best CX team we can be, with next-level automations, AI tools, and world class support. Their team goes above and beyond to level up their merchants and really listens to the feature requests they get. Can't recommend them enough!
Thank you so much, wool team!
It means a lot to hear Gorgias is helping your CX team thrive. We’re all about building with your feedback and supporting you every step of the way. We’ll keep working hard to deliver the tools you love!
I cannot stress how crucial Gorgias has been to our CX team's success. No developers are needed, huge savings, and automations at your fingertips. Save your sanity and dollars and get on Gorgias!
Thank you so much! We love hearing that Gorgias has been such a game changer for your team. Saving time (and sanity) while delivering great CX is exactly what we’re here for 💙
I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional.
We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.
Thanks so much for the kind words, team Eskter!
We're thrilled to hear Gorgias has been such a great fit for you over the past four years. We'll keep working on cool new features and ensure the experience we provide to you remains top-notch.
We truly appreciate your support, it means a lot to our whole team!
the most expensive app we have ever used, just use shopify chat, you can configure the exact same.
Thank you for sharing your feedback.
We understand pricing is an important consideration, and our goal is to deliver value that goes beyond basic chat functionality. We’re investing heavily in infrastructure stability and continuously enhancing features to help businesses like yours grow.
If you’d like to share more details about your experience, feel free to reach out to us at billing@gorgias.com. We’d be happy to review your setup and help you find the best solution for your needs.
Your input helps us continue to improve and deliver more value.
This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.
Awesome to hear, team!
Thank you so much for the review - we're always here to help when you need us.
We hope we can work together on getting everything you need for your business to continue thriving!
Within 24 hours of installing this app for a trial, an unsolicited meeting request was sent to me and other random people in the organisation.
Super convenient and perfect for staying organized across multiple channels. It’s a powerful customer service tool is excellent. The AI is impressive. A must for our business. The Ai Agent is about as good as any I have seen.
Thank you for your review!
We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩
We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better!
Looking forward to hearing from you! 🚀
