Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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We recently had an amazing experience with Gorgias! Their platform was incredibly user-friendly and efficient, making it easy to manage customer support needs. The team behind Gorgias was knowledgeable and helpful, providing great service whenever we needed assistance. We were impressed with how seamless the entire process was, from getting started with the platform to resolving any issues that came up. We would highly recommend Gorgias to anyone looking for a top-notch customer support solution. Thank you so much for all your help!
Fantastic! ✨
Anytime, Team! What an honor to hear that you found both our Team and our platform to be truly great. We'll do our best to continue to live up to your lovely impression of us.
Feel free to contact us whenever you need our help or have questions for us, we'll be more than happy to assist you. 🤗
Im leaving for something more professional.
- The phone app doesn't work and is seriously lacking basic feature
- The phone app is full of bugs.
- The App is also buggy as hell.
- Every time you send a message it closes it. causing a new "Billable Ticket" to be created. Which they then charge you for
- Their Customer service is terrible.
- When they update there application is changes your settings which for me caused billable tickets to be created. Which they then charge you for
These guys are the kings of "Extra charges" they update there application to get more money out of you without mentioning. ive had to be on my toes this last year just to stop them form taking all my money.
Ive had enough of this. I gave these guys a chance but they just too unprofessional. I would highly avoid these unless you fancy just giving all your money to them
Hey there Rocksolid Audio team,
We really appreciate the feedback for both the mobile app, our support, and especially for our billing - it's our goal to always support your business needs with the plan and add-ons you choose, so we'd be happy to review your usage of Gorgias and give some recommendations!
Regarding the mobile app, we're really excited regarding the improvements our developers have planned for this year, and we'd be happy to hear your feedback regarding it after.
We have reached out to you via email to organize some additional support and help find the best way forward - we're happy to help turn this around for you!
Updating our Review after trialing the AI Shopping Assistant Feature! WOW! After consistent work to bring our AI Agent from 25% to 40% over the last 6 months without the AI Shopping Assistant, we finally trialed the Shopping Assistant feature and LOVE what we are seeing. Our automation rate is up over 65% with the AI Shopping Assistant, bringing in more revenue, keeping our resolution time down, and saving the team the time to work on the tickets that need a human touch the most.
The connection to shopify is almost seamless, very easy to navigate and all right within the gorgias platform to avoid opening extra tabs. There are some advancements in the shopify connection we'd like to see in the future such as unlimited order tag population and the ability for the AI Agent to read different shopify inventory locations.
Still giving it a 5 star as the Gorgias Dev team is truly always listening to customers and what we'd like to see and implementing where they can.
Making us proud here, Team. We're truly glad to hear that you've had a great experience and we surely look forward to keep providing you with the highest-quality service in the future. Thank you for your kind words! 🙏
I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - but the images are wrong - and they apologize but they did not change it! I have been on trying to fix this for about three hours now - and talking with a support agent (Sharmaine) who is even more useless. I asked her how to change the logo size, and she asked me to write to the engineers to ask how to add that future in later releases! I will be long gone.
The logo is microscopic, and you cannot change the size. Sharmaine said to increase the bit size of the file - up to 500k - how does that make sense? It doesn't matter how big the file is (I made it 380k) the file is microscopic.
I am going back to the referrer, "Loop Returns" and telling them about my experience, as this reflects poorly on the referring developer.
It does not work on Firefox. Secondly, when you try to access the app through the shopify window, it takes you to a "sign up new account" window, which is a useless loop. You then find your way to your support tickets, but cannot find the settings from there. Mostly, it does not work on Firefox, and this was verified by the support agent.
Poorly designed app and is not functioning.
Software is nice. But their customer support is terrible. Non-existent. Phones cut out all the time.
Hello Brace Direct team,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re enjoying the software, and we truly appreciate it. We’re continuously working to improve and provide an even better overall experience.
We regret to hear that your experience gave the impression that our support was unavailable when you needed it, as we are committed to being responsive and accessible to all our customers. Looking into your case, we can see that when you previously reported issues with your voice integration, our team shared a booking link and offered a call to investigate this further. It appears that the call was never scheduled, which limited our ability to fully troubleshoot the issue together at the time.
We also understand your concern about calls cutting out, as that can be particularly disruptive. At the moment, we don’t see any open or ongoing conversations regarding this, but a member of our team will reach out to you directly to better understand the current situation and ensure this is properly investigated.
We’re here to support you and would welcome the opportunity to work together to resolve this.
Beware: This app is EXPENSIVE!
You pay a ridiculous $ 1.50 per ticket if you go over your plan, which would be acceptable if the chatbot was the best salesperson ever, but it is not. The chatbot AI did not solve many of our customer's tickets, meaning we often had to jump in and solve ticket manually - while still being charged.
Tried it for a few months and dumped it.
Hello Rotaris B.V. Team,
We completely understand how overage charges can feel frustrating. To provide some context, our plans include usage thresholds, and as you approach those limits, email notifications are sent to keep you informed. Once 100% of the plan is reached, an additional notification is triggered to confirm that overages will begin. The goal is to ensure there’s clear visibility so you can adjust usage or explore plan options proactively.
Regarding the AI Agent, we can see how disappointing it must have been when it didn’t resolve as many tickets as expected. The AI’s performance does improve significantly with tailored guidance, training, and iteration, and our team is always available to support that process. It looks like we didn’t have the opportunity to work with you on optimizing this setup, which is something we would have been glad to assist with.
We truly value the time you spent with Gorgias and understand that it may not have been the right fit for your needs at this stage. If you’re ever open to revisiting, our team would be happy to partner more closely with you to help ensure both cost efficiency and stronger automation outcomes.
Thank you again for sharing your perspective, it’s incredibly valuable as we continue to improve.
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
¡Muchas gracias por compartir vuestra experiencia!
Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades.
Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.
This app has worked great for us, and really built out our full customer support setup. The onboarding process was great and they were very helpfull at every step. It continues to get better and I fully recommend it.
Thank you so much for this amazing review!
We’re thrilled to hear the onboarding process set you up for success and that Gorgias continues to deliver value for your team.
We truly appreciate the recommendation!
If you are looking for the best customer service app that natively integrates with Shopify and the Ecom ecosystem you are in the right spot. Gorgias keeps on getting better and better, with functionality that helps you scale at a reasonable cost.
Thank you so much, Shop Houzz team!
We’re glad to hear Gorgias is helping you scale smoothly. We’ll keep working to deliver great functionality at a cost that makes sense as you grow.
We really appreciate the support!
Gorgias integrates amazingly with Shopify and their support team are second to none!
Thank you for the lovely review (and another thank you from our Support team)!
We'll make sure we keep providing the best support and build more cool features in 2026!
