Reviews (5,807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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I didn't realize it wasn't automatic messages. So I haven't been checking. Now that I know how to use it properly I will make the best use out of my inbox and I'm sure I will see an improvement in sales.
Train your AI replies and it gives adequate first answers - rest is up to you but it's quite good at giving suggestions
I would like to see Ai in the automated responses. It's nice to have to help draft a response, but would be even better to have automated as soon a s a customer chats.
Good
First time users of Shopify Inbox - we're a day in and it's working great so far. Very convenient way to communicate with customers.
Need better spam blockers. What you have in shopify inbox is terrible.
a CAPCHA would be helpful. I'm getting more and more spam in my inbox
Thanks for flagging this. A couple of built-in tools can help cut spam down now: Inbox automatically filters detected spam into a Blocked folder, and you can block individual senders. Your pre-chat form also asks for a name and email before anyone can message you, which deters anonymous bots, and it's customizable in your chat settings. A CAPTCHA option is a great suggestion, and we'll pass it along to our team. Appreciate the feedback!
Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.
Thanks for the suggestion! You can already brand the chat a fair bit: set your background, text, and button colors, choose the button icon, label, and position, and add a profile picture as the chat avatar (Settings > Message preferences > Use admin profile picture), which is a handy way to show your logo. Full custom CSS isn't available yet, but it's a great idea and we'll share it with our team. Appreciate the feedback!
great tool
sometimes a little annoying but if you take the time to write the messages you want it works a treat
使い方わからんし、前の会話出てこない
