Reviews (5,807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
Refine
-
By rating
AI reply make it easier to communicate with the customers.
Easy to use and effective instant communication with our customers.
We mostly use the offline email feature, and it works great! Easy to manage messages and stay connected with customers. Highly recommend!
This app has come in handy for our business. We have a auto message setup that lets customers know we're busy and will get back asap.
Having good experience to chat with visitors to convert in a customers.
It helps block spam mail.
Spam message conversation was identified as spam and moved to Blocked instantly . That is smart and best way to get those spammers who do not let us run our business
It helps me stay in contact with my customers for the most important moments
Shopify Inbox is great App to connect with customers, answer any questions customer ask and make sales. Every store should install the Inbox App.
Intuitive app and I like the suggested replies which make the process more efficient by reducing time spent on this.
