Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Great app, gives my customers an easy way to communicate with us!
I like that it allows video files, wish it were able to be longer than 59 seconds, but still a good feature!
The Shopify Inbox apps is a great way to communicate with our potential and existing customers.
I use this app to communicate with my customers and its a great tool to have, especially when you're always on the go.
It's good but I wish if I could chat with all platforms like before. iMessage, Messenger, WhatsApp etc...
It will look a lot cleaner if there's a hyperlink rather than sending the whole link
Thank you for your feedback! I have shared this idea with our product team.
- Shopify Inbox Team
it is very useful but if they give the edit option that will be very useful
It does what we need it to do. It could be slightly better with added AI functionalities, but it is free, so there are no complaints.
Very helpful and easy to use, only addition we would like would be to be able to attach documents
Impressive and quick response, it boost my sales and helps a lot.
