Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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This app works well for us. It was easy to set up and works seamlessly with the website. Can be used with various devices so it's easy to chat with customers.
It's like having a chat facility linked to your shop. I receive the messages both on my phone app and my email which means customers can receive pretty much an immediate response. I think it is great little feature.
It is a good tool to stay in contact with customers in a faster and more dynamic way then through emails.
helps streamline and so much nicer to not manage CS in email and keep within a space where all employees have easy visibility
great way to respond to your clients quickly
The refresh on mobile is a little slow.
This app is very helpful on keeping us connected with our customers. It really fast and accurate. I will recommend using this app 1000%
It does what it says on the tin, there are occasions I do miss the messages, but I'm not sure if that's my end of Shopify's but on the whole communication is good.
FAQ section doesn't always resolve the issues
Wish this didn't open a new tab in your browser but it works well. Easy to use.
