Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Works well, and we don't have to worry about adding a 3rd party chat app.
It works great for us. On the online store as well as the mobile app. It really makes us more responsive to our clients and faster.
Great app. Very easy to setup and since it is shopify's own app all relevant order and customer data is fetched along with the product feed.
Highly recommended.
You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.
Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support
Not being able to hit return whilst replying is a real issue. So painful!
Thanks for sharing your feedback. We just wanted to share that you should be able to change this setting in the app. Under Settings > Message preferences we have an option to make it so that hitting Return will create a new line rather than send the message. Hope this helps! Feel free to reach out to us at inbox@shopify.com if you have any trouble with it.
- Shopify Inbox Team
So far so good, instalation process was easy, configuration done without any issues and the app is working perfectly.
It is easy to set up and it is a plus that it is part of the Shopify suite of software.
We use Shopify inbox daily. We love it and it has helped us grow as a company and connect with our customers.
No problems here. The app seems to be working great. I have made several new contacts; everyone here seems quit friendly.
It shows that we have engaged with the client despite the fact that we may not have the time or manpower to deliver what they want. I get repeat emails in my feed which does annoy me and singles would be better
