Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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I've had zero issues so far!! Shopify Inbox integrates smoothly with my Beyond theme and makes it so much easier to communicate with customers.
love the chat box. gives you chance to talk with the customer, whilst seeing what has already been said
Very handy, much easier to manage than the external App's
I like it because customers can message me quickly and don't have to wait for a reply.
I love it! It has all my customer info at hand. It's super easy to attach product info to messages too.
for free its quite good and does everything we need, we don't need bells and whistles
Great addition to Shopify. i have converted many customers using chat.
Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses
so far, so good! easy app on my phone to help customers in an instant
Its okay app, but not the best in the market. I am using it because its free.
