Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
Refine
-
By rating
Seems to work well, I have lots of customers messaging me.
We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.
Chat Is very helpful with my costumers.
Messaging in the dashboard saves time.
Can answer any questions quickly rather than waiting via normal email.
Its easy to use and is good for customers to contact you.
Impossible to change the email address that email notifications go to.
Very easy to manage conversations with customers
Customer info and basket contents with message makes it very easy to respond.
very easy to communicate with customers
