Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Talking to customers is so much faster and easier than using traditional email!
I wish there was more flexibility in the front-end interface
New to it but so far, easy to use and very handy for customers to get in touch!
It's easy to use, and easy to communicate with customers. It's also easy to see from Shopify's back office when there are messages waiting.
Good app, allows me to answer fast to my customers or visitors questions.
I like that it pops up in my regular email. I dont always remember to check Shopify.
its a great way to communicate with customers
I like it, but will need to work on setting it up so I can answer customers immediately. I didn't see the messages come through right away, only when I was logged into the app on my laptop.
great, though.
It's a great way of keeping in contact with customers, as and when they require help.
This makes it very easy to interact with the customers, and getting the email notifications to our phones makes it more convenient.
