Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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So far, Shopify Inbox is great! We are able to have quick conversations with potential customers and the interface is easy to use!
Many of us shopify people run multiple shopify stores, I'd like Inbox to stay logged in across multiple accounts at the same time so I could get chats from all on the same iphone
Hey there! Thank you for taking the time to provide feedback about Shopify Inbox. I'll make sure to channel this to the product team for their consideration! - Dirk, Shopify Support
Great app - so helpful to answer quick questions and increase sales.
Easy to use, helps our customer service team answer quickly and keep track of the conversation.
Seems to work seamlessly I old wish Shopify chat support was better as they offer no phone support and the chat support waste many hours to fix simple issues.
so far so good. for a basic, free messaging system it's doing what we need.
Handy tool, if your not available and a customer messages on the website you can rely and the customer is notified and replies.
Would be better if allows a PDF file to be attached to the chat.
This is awesome. I prefer this chat function, versus emailing my customers from the business email address. this way, everything stays on my shopify site, and its essentially like texting. Efficient, safe, I love it!
really handy to have immediate and direct conversations with customers
