Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
Refine
-
By rating
I’m getting people who want to sell me assistance but no customers. Just turned on all my sales channels. Maybe customers will soon follow.
I do like the way we can teach the Inbox how and what to respond in some situations.
An absolute time-saver. You can craft replies to routine questions and provide customers the info they are looking for, without much sweat.
It's simple to us, it sends notifications to my email facilities as a backup reminder. It's just a great facility for our company.
Keeps me in touch with customers and performance wise it's very responsive.
Great free chat app that has very similar functionnalities than other app that charge you 20-30$/month
I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!
Customer service is the best I have ever experienced ANYWHERE! They are super quick maybe 5 minutes max and the chat feature helps so much when I am trying to design! They are super helpful and absolutely amaing 5 stars NO QUESTION
It is very easy to be able to communicate with my customers this way.
I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work.
In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out).
It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings.
EDIT:
I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem.
Of course, that is a plain LIE because Inbox ceased to function long before that date.
Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.
