Reviews (5,806)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.

Edited June 10, 2024

Its quite good but really needs a transcript email function

Off Grid and Marine Energy
United States
3 months using the app
March 20, 2024

This app is very impressive its increases our sales, I highly recommend you to install this app to increase your sales.

Jeevay.pk
Pakistan
7 days using the app
March 17, 2024

Easy to use and very convenient. Has also lead to many sales we would have not otherwise gotten

Upstate Speed & Performance
United States
3 months using the app
March 14, 2024

i like it but wish it had office hours rather than people asking questions at all times of night

Early California Antiques Shop
United States
4 months using the app
March 13, 2024

i like it .. people ask interesting questions and it feels like a step towards personal interactions.

Red Moon Herbs
United States
About 1 year using the app
March 13, 2024

Has come in very handy with responding to customers who may have any questions about our products!

Fish & Feather
United States
About 1 month using the app
March 12, 2024

I love it - it just like Gorgias but better and easier to use and free. It's one of my favorite apps

Wander + Lust Jewelry
United States
12 days using the app
March 7, 2024

i don't always know i have something in my inbox, but that is my fault. i think it is great!

Emporium Vitreum Enamel Supply
Canada
10 months using the app
March 4, 2024

Easy to chat with my customers

Skin Help Zone
Canada
6 months using the app
March 4, 2024

YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES

Datsun Garage
United States
Over 2 years using the app