Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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A customer could easily contact me and I could answer. It might lead to a sale.
Not bad, but still a lot of room for improvement, too few options for personalisation
I like Shopify Inbox a lot! It's such a golden accessory to my business when I'm unable to be reached. It's giving 'go check your emails' and hit respond.
I like it
easy to use
it will be easier if we have saved note
I really like it, I like that I can see all of the customer's history when they contact us and the ease of the app is awesome too!
Easier communication with customers especially that they feel it's a faster way to reach the store owner without the need of writing an email
It helps, but since it goes back to their email, I am not having much luck contacting them again.
It works as advertised and is an easy way to communicate with customers.
quick, easy to reply to even on mobile
very simple to understand format,easy to chat with customers and solve their problems.
