Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Shopify Inbox is a great tool for our business. Shopify is constantly making improvements and that's very nice to see.
A fantastic in-site messenger service. Fully customizable, and really easy to use and assign.
Recommended.
Amazing! two features are simply brilliant, the products and the discount buttons, very practical
Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.
Works well with our store and we have helped many customers with their answers that turn into sales
Very easy to use and has being a great aid to growing the business and is hassle free. If your a new business i would highly recommend.
ok another channel for customer to communicate directly with sales and or customer service
tony
Inbox is great as it gives our customers a great channel to contact us and for us to instantly communicate with our customers
It has been nice to have a direct line to customers that is trackable for both the customer and I.
