Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Fast communication with customers.
Inbox sends notifications to my phone and that allows me to rapidly respond to customer questions and requests.
We really like Shopify Inbox. It keeps all the correspondence neat and in one place and able to be referenced at any point.
It's a good spot to interact with customers. Can be a little cumbersome when not immediate and it flips to emailing.
Its extremely convenient being attached to all of the order history. I also enjoy getting the phone notificatications - it allows me to be extremely attentive. Love the phone alerts, keeps me in touch with my customers
A very useful tool for keeping in touch with customers and potential customers
My experience was great. But, i would suggest it may appear on the app too for smoother experience.
Shopify inbox is an excellent sales channel to maintain the comunication in a real time with costumer
We are seeing a good amount of customer take up on this feature
Adding a Live Chat to the website has increased sales.
