Intuitive Shipping

This is the best shipping app, period. This is the best support you will ever get, period. Plus they’re in Canada. Shout out to Paul for the best service ever.

We have complex shipping needs. Multi-box, domestic & international, free shipping, oversize items, beyond destination charges, complex variants, markups and discounts and Intuitive handles them all easily. This app is saving us so much time on oversized shipping quotes now. It blows my mind that Shopify is so bad at shipping. Don’t even waste anytime with Shopify shipping, you can’t even add product dimensions! I have no doubt Shopify will buy Intuitive at some point for a lot of money and they deserve it. They have made a great app and company.

It will take you time to setup all your product dimensions if you haven’t yet. Pay for the awesome white glove service to setup all your shipping scenarios fast. Trust me, Paul’s service is worth the price. I asked Paul so many questions that I started to annoy myself. He answered them all and continues to do so whenever we need anything.

Only suggestion for improvement would be to create a warning in the admin that indicates there are products with no dimensions. Mainly an issue for big product catalogs and no fault of Intuitive but we missed a few dimensions on variants and customers couldn’t check out. The app does have backup rates you can setup, but on oversize items you might eat some serious cost before you realize your mistake. Run through the product spreadsheet 5 or 6 times to make sure you didn’t miss anything and make sure to add Intuitive dimensions as part of your new product process before launching new products.

Stop looking, you’ve found the only shipping app you need. Great app, fantastic people, A+ from us!

Their app worked better for us than the standard settings in Shopify, by far. Their support is incredible. They went above and beyond to make sure the app worked as we needed it to, even following up with me on a Saturday. The app works perfectly and sold me on the features and settings, but their support OVER SOLD ME. Highly, highly recommend this app!

Dec. 2024 Update: Still highly recommended. Support is top notch. Been using the app for about 4 years now.

Tried this app a couple of years ago. Ran into an issue. Decided to try it again. Happy to see the app has been updated since I tried it last. It is now fantastic. Did an onboarding Zoom session to get the app set up. There are a lot of pieces to make it work properly – so I was grateful for the help. I like that it's pulling the rates directly from our Shipstation account. Lots to like about this app.

EDIT: Following up on our review after 6 years, and Intuitive Shipping is still serving our needs well. There have been many improvements since we started using the app, and Intuitive Shipping has kept up even as our shipping rules have gotten more complicated. And their support team is still as helpful as ever. I highly, HIGHLY recommend this app!

ORIGINAL REVIEW: Dang, is this ever a powerful app! We're a wholesale company and have extremely complicated shipping requirements, having to deal with 1) multiple piece shipping, 2) dimensional rates, 3) multiple carriers, 4) shipping promotions, 5) different shipping rules for different products, and numerous other intricacies. Previously we were using an app that was several times as expensive, and still didn't cover all of our requirements. Intuitive Shipping has replaced this app with ease, at a lower price with much better results. Oh, and their support is absolutely fantastic! Fast response times with detailed answers, and consistent followups on issues that needed to be looked at by their development team. All in all, you can't go wring if you choose Intuitive Shipping for your shipping needs. Two thumbs up!

This app has worked very well for our store. I have rather complicated shipping and I was able to set it up for a way that works for my products. I really like the activity feature that lets me see what was added to the shopping cart and the shipping prices that were presented. This allows me to go in and tweak the rates.
The Onboarding session offered made the set up so much easier and quicker. But, the best part of this app is the customer service. I had an issue on the Saturday of a long weekend. Although it turned out to be caused by a break in Shopify (due to me upgrading to a higher level plan) and not with their app they responded quickly and were able to point me in the right direction to get a solution. They even followed up a couple days later to see if everything was working. Amazing team!

UPDATE - MAY 2025. I have now used the app successfully for over 2 years. I recently had a complicated shipping scenario that I wanted to implement on the store. I wasn't even sure it could be done. But, I posed my question. Within 30 minutes not only did they respond but Paul provided a step-by-step video showing exactly what steps I needed to take. I was then able to easily implement the new configuration on my store. I can't say enough about their support.

I was excited when this app first launched because of its smart boxing algorithm and competitive pricing. At the time, I could even access USPS commercial rates through the app without needing my own USPS account, which was a huge plus.

However, I always struggled with setting manual rate discounts to mimic Shopify Shipping Rates for my customers. Since I'm not a shipping expert or an API, the rates were often inaccurate—sometimes significantly off by more than a few dollars. This either led to losses on my end or overcharging customers, which hurt my business. Applying for my own courier accounts wasn’t a great option either, as I couldn’t secure the same discounts offered by Shopify Shipping or ShipStation.

When Intuitive Shipping introduced ShipStation integration, allowing me to pull live rates using its dimensional weight algorithm, I was thrilled! Unfortunately, I’m now facing an issue with the integration, and neither ShipStation nor Intuitive Shipping seems able to resolve it. Each points to the other as the potential source of the problem, leaving me stuck despite following all troubleshooting steps provided by both.

When I inquired about disabling the app and receiving a pro-rated refund due to the rate issues, I was told that it wasn’t an option and again that I could just connect my personal courier accounts. It feels unfair to expect me to revert to estimating shipping costs manually when one of the main reasons I stuck with Intuitive Shipping was the ShipStation integration. While I understand policies, I believe better support and flexibility should be offered in cases like this.

It has a major flaw. The app does not notify you when any product is missing the dimensions or weight - and then customers can't check out.

Dimensions or weight can be easily missed when duplicating or creating a new product. If no dimensions or weight exist, the customer will get an odd error at checkout which says "we cannot ship to your region". There is no further explanation for the customer.

We have lost significant sales with this due to the lack of notice in the app about a product missing dimensions. One happened recently where somehow the dimensions disappeared from the product. We lost a month worth of sales on a major product until a customer notified us.

The intuitive app NEEDS alerts on this because something that prevents checkout is vital to a store and needs to be handled immediately. The only solution given by the intuitive team is you can export a spreadsheet (manually) which lists items missing dimensions.

What the app really needs is an email alert each time a product is missing weight or dimensions. This is literally stopping sales if it's not in there. So it is vital enough information that it needs an alert system.

Super powerful app, can and probably will do anything when it comes to shipping. I've used quite a few shipping apps now for complex requirements and I wish I started here. Given its capability there is a learning curve, but the moment I felt I needed some assistance I reached-out and had my solution sorted same day. Outstanding support! Definitely recommend.

Performed as advertised, excellent service and support. Despite the time difference, tech support was there to help us get set up and off to the races.

I’ve been using Intuitive Shipping and their support team is really helpful. Every time I have a question, they reply very quickly and are always there for you. Thank you for answering all my questions!