Reviews (491)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.
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Very robust functionality, the only one I could find that could accommodate our very particular needs, exceptional and quick support. Couldn't recommend enough
Thank you so much for the kind words! We’re thrilled to hear that Intuitive Shipping is meeting your unique needs and that our support team has be there for you when it matters. We appreciate the recommendation! If have any questions or run into any concerns, please don't hesitate to reach out again.
Best regards,
Ron Anderson
Technical Strategist
Really great tech support. Had a problem and they found the issue and sent screenshots of how to handle it. Really good experience.
Thank you for sharing your experience with our Technical Support team! We take great pride in providing professional, timely assistance and are glad to have been able to support you.
If you ever need help, don’t hesitate to reach out—we’re always here for you!
Warm regards,
Adriann
Operations Manager
Very in depth product for our very complicated shipping needs. Their support are also top notch! Thanks Greg!
Thank you, Collective Arts Brewing, for your kind words! Intuitive Shipping is proud to support a fellow local business—we’re based in Niagara!—with your shipping needs.
Greg is a wealth of knowledge and an invaluable support to our team, and we’re glad to hear he was able to assist you.
Warm regards,
Adriann
Operations Manager
The support team is incredibly responsive to any concerns. While most of the issues we encountered were related to scenario and blending rate settings, they were resolved quickly and efficiently. A special shoutout to Paul, who was exceptionally helpful and patient with my requests. Amazing app, fantastic tech support—what more could you ask for?
Thank you for choosing Intuitive Shipping for over four years—we truly appreciate your trust! Blending can be tricky, but we’re so glad to hear Paul was able to assist and make things smoother for you. Remember, you can always lean on us for support anytime. We’re here to help you get the most out of Intuitive Shipping and explore any features that could further streamline your process!
Warm regards,
Adriann
Operations Manager
Paul is great, we have inquired multiple times in regards to issues that we have encountered and he was able to quickly resolve the issues and get our shipping options back up and running properly. Highly Recommended! The whole team at intuitive shipping will take care of you!
Thank you for your kind recommendation and for trusting us over the past five years! We’re delighted to hear that Paul’s expertise helped get your store back up and running promptly.
Our team is always here for you—if anything arises, just send us an email, and we’ll be happy to assist!
Warm regards,
Adriann
Operations Manager
Paul from Intuitive Shipping was very helpful. When I needed help, he put together an informative video explaining how it can be fixed. Highly recommend!
Thank you for the recommendation! We do appreciate you taking a few moments to share this with others. It's great to hear that you're getting the help you need when something comes up. Please don't hesitate to reach out again should the need arise. Paul and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Really appreciate the team working with me to help get everything setup. The help documents were very thorough, so I was able to do a lot on my own, but what I couldn't do, they walked me through on a scheduled meeting and helped me get everything setup.
When I've needed additional support, they've been fast to respond and help me out, and they've had great follow-through while I was busy making sure everything got resolved.
Thanks so much, Guys!
Thank you so much for these kind words! We appreciate you taking a few moments to share some of your experiences with Intuitive Shipping and our support team. It's great to hear that you're taking advantage of our detailed help guides and that, when needed, you're getting quick and helpful responses from our support team. Please don't hesitate to reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We have used Intuitive Shipping for a few years now and have needed help 3 times.
Each time our issue has been greeted in a very timely manner and resolved quickly.
The Intuitive team has always seemed eager to help and we truly appreciate that!
Thank you so much for these kind words about Intuitive Shipping and our support team. We really apprecate it! It's great to hear that your experience with Intuitive Shipping has been a smooth one over the past few years and that when you did need help, things were taken care of promptly and effectively. We look forward to working with you for many more years to come, and we do hope you'll reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive has made it super easy to manage our rates and their customer service is very timely and helpful. Definitely recommend to other merchants.
Thank you for the recommendation and for helping others make an informed decision! It's great to hear that Intuitive Shipping is managing your shipping rates so effectively and helping you succeed with shipping. We're glad to hear you're getting help quickly when it's needed, and we hope you'll reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Had a great experience today with Brandon in the Support Team at Intuitive Shipping. I am in a different time zone so I find the online support particularly helpful. Nothing was too much trouble and he really helped me out. Highly recommend Brandon and the whole team at Intuitive Shipping.
We're so happy to hear that your experiences with Intuitive Shipping have been so positive, and that you're getting help when it's needed. Brandon and our entire support team are here to help should something come up in the future, whether it's an issue or just a simple question. Thank you for the recommendation!
Best regards,
Ron Anderson
Customer Experience Manager
