Reviews (491)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

July 16, 2019

Paul Cann and his team are exceptional! Quick to answer my questions and quick to help with any issues. For all your shipping variation needs, this is the app to get. Thank you Intuitive Shipping team!

Four Seasons Hotels Limited
United States
About 1 month using the app
July 25, 2019

This app is great! It has a lot of options for item specific shipping charges and exclusions and can really do anything you need it do, no matter how complicated your shipping is.

They are also extremely quick to reply if you need any help, and always come up with inventive solutions to help with anything you need the app to do.

Mike's Bikes
United States
4 months using the app
August 5, 2019

Great app with a lot of features to make your shipping accurate! I'm personally waiting for their newest version that could allow more boxes to be added, Paul was a great help and I cannot wait for the new update! We use 30+ boxes in our system because we sell a lot of different products of different size that get bought together.

Obsessed Garage
United States
24 days using the app
September 10, 2019

Paul has been great at helping us get up and running. Highly recommend if your shipping is more complicated than the basic apps.

MiamiSublimation
United States
4 months using the app
Edited September 11, 2019

"This is a great shipping App- it offers an incredible set of features, flexibility and second to none support to get started and to keep things running. Through some creative shipping scenarios I am able to offer our customers a large range of shipping options- from the USPS cubic rates for small packages and for our larger, wholesale customers- LTL Freight options. Look no further- this is your next shipping app."

Neptune Systems
United States
6 months using the app
September 16, 2019

The app itself is the best shipping app: more powerful, and easier to set. I have tried them all! And most importantly, the support is stellar: they answer fast, and go as deep as necessary in the issue to help you solve them.

La Compagnie des Cartes
France
5 months using the app
Edited October 23, 2019

I used this app to create flat rate shipping. I also used it to trigger free shipping after 50 items were added to the cart. It even let me trigger free shipping for the entire cart once certain products were added. I had some issues getting some things configured because I'm a noob, but the amazing customer support I received through chat made my life so much easier. They got me up and running in minutes when I figured I could be spending hours looking at this.

VOX Books
United States
2 months using the app
Edited November 5, 2019

Customer support has responded to me within an hour each time I've asked a question. Their app documentation is also really good.

I was able to build the exact shipping scenarios for my carrier accounts through Intuitive's interface AND test all of it for free on my own schedule with their amazing test mode feature.

If you want to collect exact shipping charges for all of your shipping zones and create specific rules for users based on tags as well this app will get it done.

Trxstle
United States
1 day using the app
December 18, 2019

We immediately found Shopify was not able to able handle our particular shipping requirements and we required extensive customization. After investigating and testing several different apps, Intuitive Shipping seemed to fit the bill.

We have multiple shipping scenarios based on shipping times, as well as filtering collections, and free shipping over specified order amounts. There is a steep learning curve if you have sophisticated shipping parameters, but the app is pretty Intuitive. When we couldn't figure it out, their Customer Service got us through all of it. Almost a year later, Paul has guided, directed, and occasionally stepped-in to help us resolve any issue, quickly and efficiently.

If you require specific shipping scenarios outside Shopify's platform, Intuitive Shipping is THE App. Our store wouldn't have the shipping success without it.

Yoshimura R&D of America, Inc
United States
10 months using the app
Edited January 17, 2020

Awesome app. Super flexible. Amazing what you can do -- found new money for my store immediately.

K-9 Dryers
United States
About 2 months using the app