Reviews (491)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

October 9, 2022

Shipping is complicated for stores with lots of products, lots of packaging and global shipping. Intuitive helps make sure that what your customers are paying for shipping lines up with the actual costs your store pays to ship their packages. The setup is involved and took us a while to setup, but the support from Intuitive has been absolutely first rate. They helped us get it up and running and to help us sort out any issues along the way. Truly, the support could not have been better.

The HPLHS Store
United States
3 months using the app
Intuitive Shipping Inc replied October 11, 2022

We're so happy to hear you've been getting the support you needed to get Intuitive Shipping set up confidently and correctly. Thank you for sharing this so that others with similar shipping complexity can make an informed decision.

Best regards,

Ron Anderson
Customer Experience Manager

October 11, 2022

Talk about stellar customer service. From onboarding to setup and troubleshooting, the team at Intuitive Shipping is on it. Any questions we've had while setting up our new shipping rates were answered quickly and thoroughly. We're quite pleased with how robust the app is and the customization it allows us that shopify does not. Thank you for your entire teams help!

Juniper Office
United States
3 months using the app
Intuitive Shipping Inc replied October 13, 2022

Thank you!! We're so happy to hear your experience with Intuitive Shipping has been so overwhelmingly positive, and that you're taking advantage of of all the customization features. If you need us for any additional questions or concerns, our team is here to help!

Best regards,

Ron Anderson
Customer Experience Manager

October 12, 2022

Love this app! Searched and tested several shipping apps and this one is the best by far. The support is amazing! Have 4 Shopify stores and each one is getting this app installed.

MyRadioStore, Inc.
United States
7 days using the app
Intuitive Shipping Inc replied October 13, 2022

Thank you for taking a few moments to share this. We really appreciate it! We know you have a choice, and we're glad you were able to do your due diligence to make sure it was the right one. We look forward to working with you on each of your stores.

Best regards,

Ron Anderson
Customer Experience Manager

October 13, 2022

The service this company provides is top notch, I'm very impressed by how knowledgeable and prompt their service team is. This app handles all our complex shipping requirements.

Century US Wholesale
United States
4 months using the app
Intuitive Shipping Inc replied October 13, 2022

Our team takes immense pride in making sure you're completely satisfied with Intuitive Shipping, so it's great to hear that your experience thus far has been so positive. We're glad that we're able to handle the level of complexity that you need, and we're here if you get stuck or have any questions at any time.

Best regards,

Ron Anderson
Customer Experience Manager

October 19, 2022

This app is the ONLY solution to calculated carrier rates matching the rates paid by the customer through Shipstation I have found that works. Support is top notch and they cover virtually every use case you could possibly want. Amazing!

Facial Lounge
United States
18 days using the app
Intuitive Shipping Inc replied October 21, 2022

Wow, thank you for this! We're so happy to hear you're taking advantage of our integration, and that everything is working as expected. We're here to help if you do run into any concerns, or if you just have a question.

Best regards,

Ron Anderson
Customer Experience Manager

November 2, 2022

Intuitive Shipping has been an absolute game changer for us when it comes wot shipping rate calculation while also make the lives of our fulfillment team easier by virtual packing each and every order into its respective box. Highly recommend them! Service is also incredible, I've never not had them respond within just a few hours on supports inquiries. 10 out of 10!

Advexure
United States
Over 2 years using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you so much for this! We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive, and that you are getting the full benefit of our SmartBoxing™ packing system. Our team is always here if you run into any concerns or if you just have a question.

Best regards,

Ron Anderson
Customer Experience Manager

November 4, 2022

Amazing Support, great app and works without problems! I moved from their other app to this newer version and support worked with daily to get everything moved over correctly. Thank you so much.

Squeaky's Trains & Things
United States
11 months using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you for sharing this. We're glad to hear you have been successfully migrated to Intuitive Shipping. We hope you take advantage of Intuitive Shippings more robust and complete feature set. If you have any questions, or if you run into any concerns, please reach out to our support team for assistance. We're here to help make your transition is as smooth and seamless as possible.

Best regards,

Ron Anderson
Customer Experience Manager

November 5, 2022

We have been using this app for some time now and it has been a real lifesaver. We ship a lot of products that have restrictions and cannot be shipped by air, no problem, we only have to add a tag to the product and it will restrict the shipping choices to the allowed method. We aren't using true cubic shipping but we have set up scenarios where we tag products that are light but bulky so that it calculates the shipping using different package sizes thereby returning a more accurate shipping charge. In short, its very versatile and has allowed us to stop loosing money on bulky items without having to pad weights. I also really like the fact that it is easy to troubleshoot errors because you can see any instance where no rate was returned and see the reason for the error (missing product weight, invalid zip code, etc.) The support has also been very good.

merriartist.com
United States
8 months using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you for sharing this thoughtful and detailed review, and for helping others with similar shipping requirements make an informed decision. We know you have a choice, and we're happy to hear that Intuitive Shipping is giving you everything you need to manage your complex shipping requirements and save you money. Our support team is always here if you need help with anything, so please don't hesitate to reach out.

Best regards,

Ron Anderson
Customer Experience Manager

November 17, 2022

My company just launched a new version of our ecommerce site on Shopify and Intuitive Shipping is one of the apps we chose. The support has been stellar and the app works really well allowing us to set up our own unique shipping rules. We are also using ship station and it works beautifully for pulling in live rates to the site. Love this app!

Great Eastern Sun
United States
3 months using the app
Intuitive Shipping Inc replied November 18, 2022

Thanks for sharing this! We're happy to hear you're taking advantage of our ShipStation integration, and that you're getting the help you need from our support team. We know you have a choice, so thank you for choosing Intuitive Shipping!

Best regards,

Ron Anderson
Customer Experience Manager

December 7, 2022

First of all I want to start by saying that this app does exactly what it promises to do, if you ship items in multiple boxes and need to plan the shipping rates accordingly then this the app for you, with dimensions, etc.
Secondly, they have an unlimited free trial in 'test mode'. You can take as long as you need to set everything up without worrying about your trial expiring - your trial only kicks in once you actually activate everything. I don't think you'll find this anywhere else.
Lastly, the customer support is simply unbelievable. Whenever I had a question setting up the app, within minutes I would get at reply with details. If I had to follow up, once again a reply within minutes. Huge shoutout to both Dylan and Paul!

SeforimDeals.com
United States
6 days using the app
Intuitive Shipping Inc replied December 15, 2022

Wow, thank you for this amazing review! We're so pleased to hear your experience with Intuitive Shipping has been overwhelmingly positive so far and that you're taking advantage of our accurate dimensional shipping features.

Thank you mentioning our unlimited testing mode option. We want to make sure you are fully confident with your decision before going live, and that you don't feel pressured to complete something that has such an immediate impact on your business.

And of course we're thrilled to hear that you're getting the support you need when you need it. Dylan, Paul and the rest of our team are here whenever you have a question about Intuitive Shipping or run into an issue.

Best regards,

Ron Anderson
Customer Experience Manager