Intuitive Shipping

Our store had experimented with multiple rating schemes in the past, but we could never achieve the desired outcome. Intuitive Shipping has changed everything. Not only has Intuitive Shipping tackled our complex rating scheme with absolute ease, but enhanced it further to better dial in accurate rates. Beyond app functionality, Intuitive Shipping clearly has an outstanding team - our onboarding and technical assist contact (Chelsey) provided superior service, is highly knowledgeable, and perhaps the best tech-rep we have ever worked with.

Intuitive Shipping has been a game-changer for us. The biggest standout is the customer service, genuinely responsive, patient, and willing to dig in with you to get even the most specific edge-case rules working correctly. They don’t just point you to a help article; they actually help you solve the problem.

On the product side, the flexibility is seriously impressive. If you have multiple warehouses, different shipping methods, product categories, thresholds, zones, packaging logic, or “if this, then that” conditions, Intuitive Shipping can usually handle it. We were able to build out a wide range of real-world scenarios that most shipping apps simply can’t accommodate.

With that said, all that power comes with some complexity. If your setup is more than basic flat-rate shipping, expect a learning curve. My advice: plan time for thorough testing of every scenario (and combinations of scenarios) before you go live. Once it’s set, it work perfectly, but it’s worth validating everything end-to-end to avoid surprises at checkout.
Overall: powerful, flexible, and backed by top-tier support. Highly recommended if you need advanced shipping logic and want a team that will actually help you get it right.

After some issues with shipping at checkout, we reached out to Intuitive Shipping to troubleshoot the problem. Michael at tech. support was diligent and persistent in resolving the issue, even going so far as to walking me through a complicated migration process at UPS, which should be the responsibility of UPS, not Intuitive Shipping. All in all, speaking to a human being via Zoom was wonderful, a refreshing throwback to resolving a tech. issue. Michael went above and beyond and is a major reason why we will continue to use Intuitive. Great job all around. Thank you!

Have been using Intuitive Shipping for a few years now.

Shipping has always been the biggest hurdle in our business and finding a good shipping app partner was essential.

After a number of failed attempts with other systems we found Intuitive Shipping.

Their flexible system works so well with our non-standard needs and their service is exceptional! This is what really sets them apart and is hard to find these days!

From the initial set up to troubleshooting issues that arise further down the track, the assistance is prompt, professional and thorough. They are problem solvers and will find a way and resolve issues to make it work for you.

Huge thanks in particular to Paul Cann for the initial set up and being so knowledgeable, patient & persistent to find solutions to work for us - if we could give 10 stars that would not be enough!

Big thanks also to Greg in customer support and the dev team for fast and efficient service to troubleshoot, find and resolve issues quickly. Greg responded quickly to our problems and kept us updated regularly and the dev team worked on finding a fix quickly and efficiently. Exactly what was needed.

Intuitive Shipping should be the blueprint for how to offer a successful app to integrate into your shopify store. Thanks again.

This app solves a critical issue for us with calculating accurate rates because our dumbbells ship in multiple boxes and contain multiple items. We're able to manage the multiple items and dimensions accurately, resulting in incredibly accurate shipping rates between what customers pay and what FedEx charges our business.

The Shopify native solution for FedEx is only weight based which leads to large discrepancies on large qty and line item orders. Intuitive Shipping eliminates this problem.

The app works great, and I'm able to quickly import and export data needed to set product dimensions easily.

I feel like I've used every shipping app on Shopify and Intuitive is by far the best. It's the only app that can handle live shipping rates for what our company needs. Fantastic customer service too!

We use Intuitive Shipping across multiple Shopify sites, both D2C and B2B. Our use cases include oversized products and large wholesale orders, mainly shipping within the US and Canada.

Before using this app, our biggest pain point was Shopify’s native shipping logic being too flat. You’re basically limited to weight or cart total, which just doesn’t work when shipping costs depend heavily on what products are actually in the cart. For us, shipping methods need to change based on product type, tags, SKUs, region, order value, and weight, sometimes all at once.

Intuitive Shipping gives us the level of control we were missing. The shipping rules are extremely granular and can dynamically calculate shipping methods based on cart contents, products, and destination. This alone has helped us significantly reduce manual review and internal shipping overrides.

Support is also excellent. It doesn’t feel like you’re talking to entry-level support, everyone we’ve interacted with feels very senior and understands complex logic quickly. They always reply within 24 hours, and honestly, their math and logic skills are probably better than mine.

Highly recommended for stores selling oversized products or running wholesale/B2B operations.

We've used Intuitive Shipping for a few years now— migrated over from ShipperHQ— and it has been incredibly helpful for us and our business as we grow. We had some difficulties with ShipperHQ and Intuitive solved them. In addition, they have incredibly speedy customer support which is a game changer when working with an element of the customer shopping experience where every second matters. Couldn't recommend Intuitive Shipping more!

We have been using the app for years now and we have never had any issues. The team is always available if we need to make a change to our settings and is always very helpful. Would recommend the app to anyone looking to customize their shipping rates.

Super friendly staff and they helped me through the technical onboarding and configuration on multiple occasions. We migrated from BigCommerce/ShipperHQ and had a rather complicated scenario to setup. They were available via Zoom to walk me through some of the obstacles, which is so much better than the competitor which refuses to get on a call and forces you to get support/implementation help through tedious email. We saved money and I feel the end result improved our checkout!