Reviews (491)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

December 2, 2025

Intuitive Shipping is truly a robust and powerful app — if you can imagine a shipping scenario, you can build it here. The feature set is vast, flexible, and perfect for even the most complex setups.

What really sets this app apart is the customer service. I’ve used countless Shopify apps, and this support team is on another level. Their responses are detailed, helpful, and often include personalized video walkthroughs. They consistently go above and beyond, adding tremendous value to the app.

Highly recommended.

Outcast Sporting Gear
United States
5 months using the app
Intuitive Shipping Inc replied December 17, 2025

Thank you for the incredible feedback and recommendation! We’re so glad to hear that Intuitive Shipping is meeting your complex shipping needs with the flexibility and power you’re looking for. It’s especially rewarding to know our support team’s detailed responses and personalized guidance have made a difference, providing real value beyond just the features themselves.

If you ever have more ideas to explore or new scenarios to tackle, don’t hesitate to reach out - we’re always here to help!

Best regards,

Ron Anderson
Technical Strategist

December 1, 2025

This has enhanced our website's customer journey immensely and has helped our company grow as our volume of online orders has grown this year. Although it can feel overwhelming and like a puzzle at times, Michael has been very helpful every step of the way

ScreenerKing®
United States
10 months using the app
Intuitive Shipping Inc replied December 17, 2025

Thank you for the thoughtful feedback! We’re so glad Intuitive Shipping has helped support your growth and improve the overall experience for your customers. It’s great to hear that Michael was able to guide you through the more complex parts of the setup.

If you ever need help navigating new scenarios or exploring more features, just reach out - we’re always here to help!

Best regards,

Ron Anderson
Technical Strategist

April 14, 2026

Performed as advertised, excellent service and support. Despite the time difference, tech support was there to help us get set up and off to the races.

Gorilla Mounts
Australia
22 days using the app
Intuitive Shipping Inc replied April 22, 2026

Thank you for taking a few moments to share your feedback. We’re glad to hear everything worked as expected and that our team was able to support you through setup, even across time zones.

If you need any further assistance or you’d like us to review anything further, please feel free to reach out! We're here to help.

Best regards,

Ron Anderson
Technical Strategist

October 29, 2025

I’ve been using Intuitive Shipping for several years now, and it continues to be one of the best apps on my Shopify store. It works perfectly and handles all my complex shipping needs with ease. The team behind it is absolutely amazing always helpful, responsive, and professional. I mostly communicate with Chelsey, and she’s fantastic, but I’ve also had great experiences with Michael and Greg. Everyone is always willing to help and goes above and beyond to make sure everything runs smoothly. I highly recommend Intuitive Shipping to anyone looking for a reliable and flexible shipping solution.

Glitter Baskets
Canada
Over 2 years using the app
Intuitive Shipping Inc replied November 11, 2025

Thank you for the incredible feedback and recommendation! We’re thrilled to know that Intuitive Shipping continues to play such an important role in managing your shipping complexity and we're happy to hear that your experiences with our team have been so overwhelmingly positive.

If there’s ever anything more we can do to support you or help optimize your setup, just let us know - we’re here whenever you need us!

Best regards,

Ron Anderson
Technical Strategist

October 23, 2025

We’ve been using Intuitive Shipping for quite some time now, and it’s been an absolute game-changer for managing our complex shipping setups. The flexibility and customization options are second to none!

What really sets them apart, though, is their support team. From day one, they’ve been incredible, quick to respond, genuinely helpful, and always willing to go the extra mile to find a solution. Any time we’ve had a question or needed guidance, we’ve been able to get assistance right away.

Highly recommend Intuitive Shipping!

Apex Sim Racing
United States
Over 1 year using the app
Intuitive Shipping Inc replied October 29, 2025

Thank you for the fantastic feedback! We’re thrilled to hear Intuitive Shipping has helped streamline your shipping requirements and that the customization features have lived up to your expectations. And it's incredibly rewarding to hear that our support team has made a real impact.

If there’s anything more we can do to support you going forward, just let us know - we’re always here to help!

Best regards,

Ron Anderson
Technical Strategist

October 7, 2025

We've had a really positive experience with Intuitive Shipping so far. We had been looking for a solution to our complex online shipping needs for some time, and I'm so glad we found this app. The set up has been fairly quick and easy and the onboarding support from Michael was extremely helpful. We managed to set up different shipping zones by postcode Australia-wide, and exclude certain regional zones that we can't delivery some products to. I'd highly recommend this app to anyone with custom shipping needs.

Coco Flip
Australia
27 days using the app
Intuitive Shipping Inc replied October 20, 2025

Thank you for the feedback! We’re so glad Intuitive Shipping has been the right fit for your shipping needs, especially with handling the complexity of your zone-based shipping. It’s great to hear the setup process went smoothly and that Michael was able to provide excellent support right from the start.

If you ever need help fine-tuning things or exploring additional features, don’t hesitate to reach out - we’re always here to help!

Best regards,

Ron Anderson
Technical Strategist

August 19, 2025

Now days, it has become the norm to have a demo or zoom meeting with an app agent or representative where they speak too fast, don't care and rush you through the 30 min Q and A.

Not the case at all with Intuitive Shipping. Paul took his time with us, was very knowledgeable with the capabilities of Intuitive Shipping and Shopify. He provided excellent customer service. All of our questions were answered and then some.

The application is super clean, powerful and straight forward. Highly recommend this app for Shopify Users. Paul is the man!

Wire America
United States
3 months using the app
Intuitive Shipping Inc replied August 28, 2025

Thank you so much for your thoughtful review! We designed our onboarding process to remove as much complexity as possible from a very complex part of the eCommerce journey, and to ensure merchants get the most value possible from every order. I’m so glad you took advantage of this complimentary service exactly as we intended it to be used. We never want anyone to feel rushed, and I’m thrilled your session with Paul reflected that. Fun fact! He was our very first team member (he's been with us for over 6 years!), and I couldn’t agree more - he truly is incredible :)

Thank you again for sharing your experience,

Sharon Green
CEO / Co-Founder

June 27, 2025

We've had a great experience with Intuitive Shipping so far. The app is flexible enough to handle both basic and complex shipping setups, and it’s clear the developers really understand real-world shipping needs. Everything has worked exactly as expected — no bugs or weird glitches.

What really stands out is the customer service. From the onboarding call to setup questions, the support team has been quick, clear, and genuinely helpful. It’s rare to get that kind of service.

Very glad we found this app.

My Store
United States
21 days using the app
Intuitive Shipping Inc replied July 2, 2025

Thank you for the thoughtful review! It’s great to hear that Intuitive Shipping has been able to meet all your shipping needs, and that everything is running smoothly. We’re happy to hear you took advantage of of our complimentary onboarding and that our team has continued to provide the help you need when it's needed.

If you need assistance or want to explore more features in the future, just let us know - we’re always happy to help!

Best regards,

Ron Anderson
Technical Strategist

May 21, 2025

So far it does everything I need it to do and more. For our business it is the only viable option that has run seamlessly. Anytime I have an issue or want to optimize its usage, Brandon from the support staff has given me clear direction. Highly recommend!

Living Water Aeration
United States
12 months using the app
Intuitive Shipping Inc replied May 26, 2025

Thank you for the kind words and recommendation! We’re glad to hear that Intuitive Shipping has been a reliable solution for your business and that it's helping achieve the outcomes you need.

Please don't hesitate to reach out again should the need arise. Brandon and our entire support team are here to help!

Best regards,

Ron Anderson
Technical Strategist

May 19, 2025

This app is awesome! We are using it on our site where we ship various types of products with awkward combinations such as pallets and parcels and we have lots of postcode driven pricing rates.

Until now we haven't managed a way to get an app to do exactly what we wanted it to do, instead we changed our product offering and prices to suit what other apps could offer.

We got 90% of the way with the set up and couldn't get some of the combinations to work as we wanted. We reached out to the support team and Paul was amazing. From the initial zoom call to figure out our needs to the follow up emails everything was super clear and prompt.

I would highly recommend this app - the one suggestion I have to anyone considering it, especially if you have complex shipping processes is to map out what you need from the app and engage with the guys early on - this would have saved us lots of time but we got there in the end!

Calido
United Kingdom
2 months using the app
Intuitive Shipping Inc replied May 26, 2025

Thank you for the review and recommendation! It’s great to hear that Intuitive Shipping has given you the flexibility to match your shipping setup - especially with those tricky combinations. We appreciate the love for Paul as well, and we're glad he was able to help you navigate the final steps.

Your advice about planning ahead is spot on and incredibly helpful for others considering the app. If there’s ever anything more we can do to support you, don’t hesitate to reach out. We’re here whenever you need us!

Best regards,

Ron Anderson
Technical Strategist