Reviews (491)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

June 1, 2023

Our company has fairly complex shipping rules and this app made it possible! I have probably worn out this support staff with all of my inquiries over the last few years but they are so helpful and quick to respond! I've never received this level of support in any part of my professional and personal life. Would recommend to anyone!

Ardisam Dealer Portal
United States
Over 1 year using the app
Intuitive Shipping Inc replied June 13, 2023

Thank you! We very much appreciate the kind words and your recommendation. Keep sending in those inquiries when you need to. Our team is always here to help and ready for the challenge!

Best regards,

Ron Anderson
Customer Experience Manager

Edited June 8, 2023

Stop looking... you found it.
This is hands-down the BEST shipping rates app that has ever been created, backed by the best support staff on the planet. Believe me... I've tried them ALL
Intuitive Shipping can handle even the most complex scenarios across most every carrier out there.
Need Dangerous goods fees applied to by air shipping methods , but regular shipping via ground? No Problem
Shipping to Hawaii, but need ground methods omitted when DG items added to cart? No Problem
Need a rate for every method offered from 3 carriers? No Problem
Need special rates for certain customers? No problem
Need to block shipping to Fraud accounts?
Need Free shipping offered for certain stipulations? No problem
Need to block certain items from shipping to certain areas? No Problem
Need a flat fee for certain items but live rates for others? No Problem
You can rename shipping methods
You can pull negotiated rates from each of your carrier accounts, OR you can pull all rates from your Shipstation account - which makes life easier!
You can review every quote from every draft or Web cart - (WOW)
"How Accurate are the rates?" : you can upload all of your packaging sizes, and specify each of your items dimensions. This allows the app to return the most accurate rates on the fly.
Sound Complicated? It's really easy to use.
Don't feel like setting it up yourself? They offer a "White Glove Setup" service that sounds more expensive than it is, and it's worth every penny. They don't just set up, they also help maintain- I can't say enough good things about their support staff; they are the nicest bunch of people you can interact with, and it makes you feel good about supporting their business... and they're quick!
Install this app, mark this off your 'to-do' list, and prepare to be amazed.
Six out of five stars
Paul for president!

Evolve Skateboards USA
United States
3 months using the app
Intuitive Shipping Inc replied June 13, 2023

Wow... this left our team speechless. Thank you so much for the love! We appreciate you taking the time to share this, and we're beyond thrilled that your experiences with Intuitive Shipping have been so overwhelmingly positive. Paul and the support team are always here if you need help. We'd nominate Paul, too, but we don't want to lose him!

Best regards,

Ron Anderson
Customer Experience Manager

June 12, 2023

We reached out to Intuitive when we realized that Shopify's shipping feature wouldn't cut it for the complicated shipping scenarios of our B2B website. We are among the early adopters of Shopify B2B and Intuitive did not have an out-of-the-box solution for our percentage-based shipping tiers. However, Intuitive's team worked very closely with our web developer to ensure their app works on our checkout page. Their work ensured that we could launch our website with confidence. The app itself has several conditional rules that would fit the needs of most businesses. Their customer service is extremely responsive and follows through to make sure the solution is implemented. Thanks, Intuitive team!

SUNPAN CANADA
Canada
7 months using the app
Intuitive Shipping Inc replied June 16, 2023

It's great to hear our team was able to work with you on a solution to this B2B problem, and that things are working the way you need them to, and we're happy to hear you've been getting help you need quickly. If any new issues arise or you just have a question about Intuitive Shipping, please don't hesitate to reach out to our support team!

Best regards,

Ron Anderson
Customer Experience Manager

June 13, 2023

Great app and amazing customer service! Greg helped me set it up the right way and when ups made changes, he helped me with testing and setting up the new account. Super responsive, helpful, nice and knowledgeable.

customboxes.io
United States
4 months using the app
Intuitive Shipping Inc replied June 16, 2023

Thank you for taking a few moments to share this! It's great to hear that Greg was able to help get you set up and running. Greg and our entire support team are here to help you if you have any questions about Intuitive Shipping or if you run into any issues.

Best regards,

Ron Anderson
Customer Experience Manager

June 15, 2023

Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.

Bourbon Real Talk
United States
Over 1 year using the app
Intuitive Shipping Inc replied June 16, 2023

Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

June 15, 2023

This review is for Michael Janes (Sr. Customer Success Representative).
I enjoyed dealing with Micheal. He was quick at responding to my support ticket and he took the time to explain everything to me (step by step) with some great recommendations. Thank you Michael for being so helpful and I hope to deal with you again in the future.

FINEPRINTCO
Australia
About 2 years using the app
Intuitive Shipping Inc replied June 16, 2023

Amazing to hear you're getting the high level of support you require and deserve to get Intuitive Shipping running the way it needs to. Michael and the rest of our support team are here for you should the need arise in the future. Please don't hesitate to reach out to us!

Best regards,

Ron Anderson
Customer Experience Manager

June 16, 2023

The folks at Intuitive are always very quick to answer my support tickets with helpful and thorough instructions to solve the problem. Our store is grateful!

CKS Online
United States
About 2 years using the app
Intuitive Shipping Inc replied June 16, 2023

We appreciate you taking the time to share your experiences with Intuitive Shipping, and we're glad to hear you're getting the help you need. Thank you! Our team is always ready to help if you have questions or run into any issues. Please don't hesitate to reach out.

Best regards,

Ron Anderson
Customer Experience Manager

June 29, 2023

We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping.

Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us hooked. It has been great. From the simple fixes to the more complex requests, they were timely and responsive and have helped ensure that this will be an app we will use for the foreseeable future.

I'd like to say we have it all sorted, but I'm sure I will be dropping into their inbox again soon

Despaña Brand Foods
United States
15 days using the app
Intuitive Shipping Inc replied June 30, 2023

We're happy you found us! And it's great to hear that the support you're receiving is living up to the hype! Michael, Paul and the rest of our team are here to help with anything you need, so please don't be shy about dropping into our inbox.

Best regards,

Ron Anderson
Customer Experience Manager

June 25, 2025

Una app que sin duda marca la diferencia a la hora de realizar los envíos desde Shopify.

Increíblemente personalizable y adaptable. El equipo humano que hay es muy competente y muy rápidos.

Altamente recomendable ;)

Nomad Coffee
Spain
Over 1 year using the app
Intuitive Shipping Inc replied July 2, 2025

¡Gracias! We really appreciate you taking time to share this and we're glad to hear that Intuitive Shipping has had such a positive impact on your business. It’s great to know that our team has been providing fast and helpful support.

Please don't hesitate to reach out again. We're here to help!

Best regards,

Ron Anderson
Technical Strategist

February 10, 2025

This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options.

The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!

Home Story
Portugal
7 months using the app
Intuitive Shipping Inc replied February 24, 2025

Thank you for your review! We’re pleased to hear you had a positive experience using Intuitive Shipping to blend shipping options and that our service met your expectations. We take pride in providing professional and prompt support.

Whenever you need us, we’re just an email, call, or chat away!

Warm regards,

Adriann
Operations Manager